Call Center Representative Description:

Citizens Bank Minnesota, Main Office, is looking for a high performing individual who loves being on the cutting edge of technology to join our Citizens Connection team. Duties include offering superior and consistent customer service to our clients via telephone and electronic communications, as well as processing and monitoring in areas of online banking, debit cards, fraud and more. We are looking for an upbeat, positive candidate who excels in a team environment and is able to adapt effortlessly to change in the ever-evolving world of technology. If you are self-motivated and would enjoy working in a fast-paced environment, this is the job for you.

Call Center Representative Job Responsibilities:

• Provide first call resolution for incoming calls or direct to appropriate personnel.
• Provide superior and consistent customer service to customers via the telephone and electronic communication.
• Responsible for debit card processing and fraud monitoring.
• Responsible for online banking support.
• Responsible for assistance with client account maintenance.
• Enroll and review mobile deposits.
• Provide customer support for various mobile banking apps.
• Electronic document filing and maintenance.

Call Center Representative Benefits:

• Comprehensive Benefits package including health, dental, vision, and life insurance
• Long-Term Disability
• 401k Plan
• Paid Time Off

Citizens is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.

Call Center Representative Desired Qualifications:

• High School diploma or equivalent
• Banking Experience
• Customer Service / Call Center Experience
• Effective communication both oral and written
• Ability to excel in a fast-paced team environment
• Multi-Tasking and attention to detail
• Positivity & patience
• Time management skills
• Proficiency in Word and Excel