POSITION OVERVIEW

The Surgery Scheduler is responsible for supporting the Provider and the patients by scheduling surgeries, tests and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule surgeries, tests, and other procedures as well as tracking of test results.
• Prepare weekly schedule and assist Provider in daily flow.
• Work with Precertification Specialist, to ensure precertification’s are done in timely manner.
• Enroll patients in computer system as needed or appropriate in a timely manner.
• Support patients in person and over the phone in a professional and courteous manner.
• Communicate physician schedule changes and other necessary updates to Operations Manager and others appropriately.
• Support Provider with phone calls, mail and other correspondence.
• Complete and mail FMLA paperwork for patients.
• Avoid and/or resolve errors which may lead to undo write-offs or insurance rejections.
• Recognize and appropriately report problems or negative patterns.
• Provide backup scheduling coverage and other office responsibilities as a member of the Surgery Scheduling Team.
• Schedule doctor’s meetings at the various hospitals.
• Handle other duties and special projects as assigned.

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education

• High School Diploma or equivalent required.

Experience

• Minimum 2-years’ experience in healthcare, medical office or hospital setting (preferred)

Knowledge & Skills

• Previous experience with Electronic Medical Record (EMR) software required.
• Attention to detail, timeliness and strong organization skills required.
• Effective interpersonal and communication skills.
• Intermediate computer skills.
• Ability to communicate and articulate complex information simply.