JOB SUMMARY: The Behavioral Health Program Supervisor serves as the primary on-site operational supervisor for Behavioral Health services, overseeing daily clinic operations, staff coordination, scheduling, workflow execution, and policy adherence. The Supervisor ensures that licensed providers and clinical staff are supported through effective operational oversight, clear expectations, and consistent implementation of approved policies and procedures.

This position provides operational supervision and does not include clinical supervision or clinical decision-making authority. Clinical supervision and treatment decisions remain the responsibility of appropriately licensed providers and designated clinical leadership.

DUTIES AND RESPONSIBILITIES:

Patient Care Operations Oversight

• Provide day-to-day supervision of patient care operations within Behavioral Health programs.
• Ensure approved clinical workflows, care processes, and service delivery standards are followed.
• Monitor patients flow from intake through discharge to ensure continuity, appropriateness, and quality of care.
• Identify patient-care–related operational issues and escalate risks or concerns as appropriate.
• Monitor key operational performance indicators related to patient access, scheduling efficiency, patient flow, documentation timeliness, and care coordination, and report trends to leadership.

Compliance and Regulatory Oversight

• Ensure Behavioral Health services operate in compliance with Health Resources and Services Administration (HRSA) Health Center Program Requirements.
• Monitor adherence to state and federal regulations, payer requirements, and organizational policies related to behavioral health services.
• Support audits, site visits, chart reviews, and corrective action plans related to Behavioral Health compliance.
• Ensure HIPAA, patient confidentiality, and quality management standards are consistently upheld across Behavioral Health services.

Documentation, Quality, and Standards Support

• Monitor documentation practices to ensure completeness, timeliness, and compliance with clinical and payer standards.
• Support licensed providers in meeting documentation, productivity, and quality expectations through operational guidance, without providing clinical judgment or treatment direction.
• Track, analyze, and report compliance- and quality-related performance indicators to leadership.
• Support clinic readiness for HRSA reviews and audits through proactive monitoring, corrective action follow-up, and staff education related to operational compliance expectations.
• Participate in quality improvement initiatives focused on patient care delivery, workflow optimization, and regulatory compliance.

Staff Supervision and Coordination

• Provide supervision to non-licensed Behavioral Health support staff involved in patient care processes.
• Provide operational oversight and support to licensed providers related to workflows, documentation standards, productivity expectations, and compliance requirements.
• Conduct staff meetings, coaching, and performance feedback focused on patient care operations and compliance.
• Reinforce accountability and adherence to approved clinical and operational standards.
• Clearly distinguish operational supervision from clinical supervision in all staff interactions, documentation, and performance management activities.

Integrated Care and Communication

• Collaborate with Population Health, medical services, behavioral health providers, quality, and operations teams to support integrated, whole-person care.
• Communicate patient-care, compliance, and quality risks or trends to the Population Health Director.
• Support interdisciplinary coordination and continuous improvement in patient care delivery.

Other Duties:

• Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy.
• Always maintains a courteous and professional demeanor.
• Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
• Performs all other duties as assigned.
• Uphold patient confidentiality and comply with HIPAA regulations.
• The Behavioral Health Program Supervisor ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
• The Behavioral Health Program Supervisor is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first.

KEY COMPETENCIES FOR SUCCESS:

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
• Strong understanding of healthcare delivery systems, community health programs, and patient-centered care.
• Ability to effectively manage complex projects and programs that involve multiple stakeholders.
• Strong cultural competency and the ability to work with diverse populations.
• Experience in health equity and addressing disparities in care.
• Knowledge of local and national healthcare policies and regulations.

Qualifications:

• Minimum of 1-2 years of experience in healthcare management, population health, or a related field – required
• Demonstrated experience overseeing patient care workflows and compliance in a healthcare or behavioral health setting – required.
• Experience working with licensed clinical staff and supporting regulatory and documentation standards – required.
• Experience in FQHC, community health, or integrated care environments – preferred.

Education:

• Bachelor’s degree in public health, Healthcare Administration, Nursing, Social Work, or a related field – preferred

TYPICAL PHYSICAL DEMANDS:

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.