The Clinical Supervisor is responsible for the maximum quality, efficiency, and economy of all clinical and treatment services. This role oversees the initial and on-going education of all staff and provides supervision in relevant clinical areas.
Essential Responsibilities
• Assists with interviewing, hiring, training, and supervising all clinical staff, treatment coordinators and peer support staff
• Facilitates open communication, group decision-making and problem solving among staff to drive high performance, and optimal program outcomes. Manages performance, conducts performance reviews and takes corrective action as appropriate
• Develops program goals and monitors delivery of services, providing clear job expectations; provides support and direction to staff. Helps staff provide a client centered approach to care
• Stays abreast of current clinical/treatment practices and procedures; researches, develops and implements additional clinical/treatment services to meet current community needs and trends; provides education/updates on industry best practices
• Develops and implements area maintenance and quality assurance policies and procedures per mandated regulatory standards. Enforces compliance standards in agreement with the accreditation body, local/state/federal regulations, and funding sources. Identifies opportunities for quality improvement
• Creates worksite safety standards and enforces procedures. Completes monthly safety drills, biannual emergency management drills, monthly safety walk-throughs, and monthly accuracy testing
• Consults on clinical/treatment related issues and serves as a primary point of contact when there are customer issues related to quality of service; assesses individuals' clinical needs and develops total treatment plans using evidence-based practices; monitors and treats chronic and emergency psychiatric conditions; develops and administers treatment plans as necessary ensures incident reports are written as required, and reports treatment concerns to the appropriate personnel
• Maintains proper, detailed clinical/treatment documentation, continuity of care and treatment team reference. Acts as a super-user for the Electronic Health Record, training staff and providing audits as necessary.
• Fosters positive working relationships with all collateral agencies, referral sources, and business/industry employee assistance representatives. Participates in meetings as requested.
• Other duties as assigned Additional Responsibilities
• Supervision Received: Limited Direction - Works from overall policies, goals, and budgetary limits. Virtually self-supervising with direct accountability for final results.
Supervision Responsibilities: Advanced supervision - Determines work assignments, priorities, and procedures for subordinates; ensuring quality and quantity of work. Holds decision making authority for employee life-cycle activities including hiring, training, promotions, compensation, performance management, coaching and terminations.
Education & Experience • Master’s Degree in Clinical Psychology or related field • Certified Clinical Supervisor (CCS) certification or have an approved development plan through the Michigan Board for Addiction Professionals (MCBAP) • Experience in the substance abuse and/or mental health field (preferred) • Management experience in the Behavioral Health Care setting (preferred) Other Knowledge, Skills & Abilities • Mastery level computer software experience • Learn and adhere to The Salvation Army Social Services Code of Ethics • Understand and adhere to professional boundaries within and outside of the organization • Maintain confidentiality of customer information and obtain appropriate releases of information Competencies
LEADERSHIP: Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals; providing timely guidance and feedback.
COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills. ADAPTABILITY: Ability to fit into a changing work environment, priorities or organization needs by staying open-minded and being able to change based of new information.
CUSTOMER SERVICE: A desire to serve others by focusing efforts on listening and responding effectively to questions, providing services, and evaluating customer satisfaction.
EMPATHY: Ability to identify with or be sensitive to the feelings and experiences of others.
MOTIVATION: Ability to inspire and encourage others to reach a goal; maintaining high level of productivity and self-direction.