JCHC is excited to announce the opening of our new Family Medicine Clinic in Ottumwa, which is scheduled to open early 2026; this position will be part of our brand-new location.

POSITION OVERVIEW:

The JCHC Clinic Manager assumes management responsibility for the day-to-day operations of provider and nursing services within JCHC Clinic-Ottumwa, in accordance with hospital and departmental standards and policies. Recommends and implements changes to improve the delivery of services. Requires independent judgment and utilizing knowledge of hospital and corporate procedures.

QUALIFICATIONS:

• Graduate of an accredited school of nursing with a current Iowa RN license
• Current Basic Cardiac Life Support (BCLS)
• Two years’ experience in a similar position within a health center or related field is required
• Skilled in MS Office software, professional written and verbal communication, and decision making

ACCOUNTABILITY:

Reports to Director of Clinics

DIRECT REPORTS:

Clinic Providers; Clinic Nursing/Medical Assistants; Clinic Registration, Scheduling Representatives

POSITION-SPECIFIC REQUIREMENTS:

• Demonstrates clinical expertise and serves as a clinical resource to direct reports
• Serve as clinical expert and resource for staff; stay current on nursing trends and oversee staff development.
• Manage clinic operations including budgets, policies, scheduling, staffing, and supply ordering.
• Oversee and enforce compliance with regulatory and organizational standards.
• Coordinate staff meetings, training, performance evaluations, and disciplinary actions.
• Ensure efficient provider/nursing schedules, staffing coverage, and cost-effective operations.
• Oversee VFC Program, quality reporting, EHR updates, and report building.
• Address and escalate clinical-related patient complaints and complete required reporting.
• Participate in recruitment, orientation, and management meetings.

MANAGEMENT REQUIREMENTS:

Administrative

• Direct department operations and maintain current policies/procedures.
• Disseminate information, represent JCHC in meetings, and support organizational goals.
• Address and document operational issues, patient/physician concerns, and compliance requirements.
• Promote adherence to quality and accrediting standards.

Financial/Technical Responsibilities

• Participate in budget development; monitor and operate within budget.
• Review financial statements and safeguard assets through internal controls.
• Maintain awareness of regulatory changes affecting non-profit status.
• Manage departmental inventory, equipment, and cost-control strategies.
• Prepare invoices, validate statistical data, and assist with charge master reviews.

Personnel and Resource Management

• Define roles/responsibilities and ensure clear communication with staff.
• Oversee orientation, training, staffing, scheduling, and performance appraisals.
• Engage staff in decision-making; maintain required records and documentation.
• Collaborate with HR on employee concerns; participate in hiring processes.

Professionalism

• Lead by example, maintain professional affiliations, and pursue ongoing education.
• Demonstrate excellent customer service and foster positive relationships.
• Protect confidential information and maintain open communication with staff.

Quality Management

• Support continuous quality improvement and patient safety initiatives.
• Monitor clinical activities to meet community needs and quality standards.
• Facilitate and track quality improvement initiatives and ensure efficient resource use.