Pay Structure

The role is structured as salary plus commission.

Position Overview

The Account Growth Specialist is responsible for driving revenue growth by actively identifying and developing new business opportunities. This role proactively forecasts signage needs, increases order volume, monitors customer ordering patterns, and drives repeat business through a blend of sales accountability, relationship management, and cross-functional collaboration. Leveraging Customer Relationship Management Systems (CRM) to track engagement, performance, and outcomes, the position requires someone who is both results-driven and people-focused, capable of working independently while partnering closely with internal teams to deliver a positive customer experience. The ideal candidate brings a strong background in sales and a proven ability to grow revenue through new business development, strategic account expansion, and a mix of remote outreach and field-based relationship development. This role carries direct revenue accountability through a salary plus commission structure, with a strong emphasis on proactive client acquisition, upselling, and order lifecycle management.

Responsibilities

Own and grow a portfolio of new, high-potential customer accounts through creative outreach, referrals, and partnerships.
Proactively identify upsell, cross-sell, referral, and expansion opportunities by monitoring customer order trends, and driving repeat purchasing behavior.
Forecast customer signage needs and propose tailored solutions.
Engage customers via phone, email, and in-person meetings as needed.
Maintain accurate and detailed records of customer interactions.
Facilitate smooth handovers to the Customer Happiness Team (CHT) and Graphic Design Team (GDT) to meet and exceed customer expectations.
Monitor account performance and contribute insights on growth trends and opportunities.
Travel locally using personal vehicle to support relationship building and growth initiatives with mileage reimbursement.

Qualifications & Experience

Bachelor’s degree, or equivalent sales experience preferred.

Experience growing customer relationships.

Demonstrated ability to grow revenue through upselling, cross-selling, or account expansion.

Experience analyzing customer data and sales trends.

Experience working cross-functionally with internal teams to deliver customer solutions.

Technical & Personal Skills

Understanding of account growth strategies, and consultative selling.
Strong relationship-building and interpersonal skills.
Results-driven mindset with accountability for outcomes.
Proficient time management and organizational accountability.
Ability to work independently while collaborating cross-functionally.
High attention to detail.
Empathy and a customer-first approach.

Team Collaborators

Strong internal relationships will be required with the following:

Office Manager

Customer Happiness Team (CHT)

Graphic Design Team (GDT)