Develop and maintain strong relationships with existing local and regional partners by highlighting the value and return of the Favor Merchant Program through relevant data insights

Troubleshoot and respond to client questions, concerns and requests for information in a timely manner, ensuring high-quality customer service and issue resolution in order to retain current merchants

Identify merchants who may benefit from a higher tier package, or are missing partnered locations, and engage in the appropriate sales conversations or negotiations

Utilize forward-thinking, data driven analysis to assist with overall merchant strategy and impact on the business

Develop medium to long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Identify and close cross-sell opportunities for key partners

Partner closely with the Sales, Content, and Engineering teams to ensure new clients are on-boarded efficiently

Draft, negotiate, and send agreements and proposals for new growth opportunities

Guide partnerships through marketplace and last-mile products and services

Collaborate with Marketing and Content teams to manage our Promotional Calendar

Consistently achieve monthly, quarterly, and yearly goals

Review and report on customer retention, business opportunity and market trends

A relevant degree or comparable formal training, certification, or work experience

1+ years of experience in customer facing roles

Working experience maintaining multiple accounts and client relationships over the phone or in person

Accomplished in G-Suite, Microsoft Office and Salesforce (or similar CRM)

You have a customer-focused mindset with a consultative approach

You are precise and thorough with excellent attention to detail

You have strong interpersonal skills with the ability to work independently, within a team environment and with a diverse group of people at all levels of the organization

You have excellent written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally)

You have excellent time management and organizational skills with the ability to manage competing priorities and meet deadlines