Reports to: Studio District Manager
Job Type: Part Time (28 hours per week)
Compensation: $23.00 per hour

Role Overview

As a Studio Lead Associate, you will serve as the on-the-floor leader ensuring smooth studio operations, exceptional member experiences, and alignment with brand standards. You’ll act as a bridge between the leadership team and studio associates; balancing hands-on operational responsibilities with team coaching, member engagement, and community presence. This role is ideal for someone who thrives in both detail-oriented systems management and hospitality-driven leadership.

Key Responsibilities

Operational Leadership

• Act as Manager-on-Duty in the absence of the Studio Coordinator or District Manager.
• Oversee daily studio operations including cleanliness, safety, supply management, and shift delegation.
• Manage retail operations: inventory control, restocking, merchandising, and product knowledge.
• Maintain accuracy in studio systems (Mindbody, ClubReady, or equivalent), including contracts, payments, and client accounts.
• Support scheduling and timekeeping accuracy; communicate staffing needs to leadership.
• Ensure compliance with operational checklists, facilities upkeep, and brand presentation standards.

Member Experience & Retention

• Serve as a leader on the floor—greeting members, resolving concerns, and ensuring hospitality standards are met.
• Support retention initiatives through follow-ups, community engagement, and milestone celebrations.
• Proactively troubleshoot and resolve guest issues with empathy and professionalism.
• Champion a positive, inclusive, and welcoming studio culture.

Community, Events & Brand Presence

• Partner with leadership on grassroots marketing initiatives to drive local awareness.
• Coordinate studio-level events (challenges, activations, partnerships) that deepen member connections.
• Represent the studio in community engagements and external brand activations.

Team Leadership & Culture

• Train and onboard new Studio Associates; provide in-the-moment coaching and delegation.
• Act as an example of professionalism, accountability, and member-first service for the associate team.
• Foster a collaborative, fun, and high-performance environment that supports both staff and members.
• Communicate regularly with leadership to align on operational and cultural goals.

Requirements & Qualifications

• 1–3 years in fitness, hospitality, retail, or customer service (leadership experience preferred).
• Strong organizational and communication skills; ability to balance ops and member engagement.
• Proficient in studio software (Mindbody, ClubReady, or equivalent), POS systems, and digital communication platforms.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Able to stand for long periods and lift up to 45 lbs.
• High energy, problem-solving mindset, and passion for wellness and inclusive community building.