MINI Genius - MINI of Universal City

MINI of Universal City is hiring a MINI Genius to deliver exceptional customer experiences and provide expert product guidance. This role supports the sales team, conducts vehicle walkthroughs, and ensures high customer satisfaction.

Key Responsibilities:

• Deliver vehicle demonstrations, walkthroughs, and handovers
• Educate customers on features, technology, and brand benefits
• Support sales team with product expertise and engagement
• Maintain high CSI (Customer Satisfaction Index) scores (95%+ target)
• Complete product training and stay current on MINI knowledge

Compensation & Bonus:

• Base: $20/hour
• Bonus up to ~$950/month based on:
  • Customer Satisfaction (CSI performance)
  • Completed vehicle walkthroughs/deliveries
  • Product knowledge & training completion
  • Team collaboration and support

Qualifications:

• Customer service, retail, or automotive experience preferred
• Strong communication and presentation skills
• Team-oriented with a proactive attitude

• Ability to learn quickly and engage customers

What We Offer

• Competitive compensation with performance-based incentives
• Health, Medical, and Dental benefits
• 401(k) with company match
• Paid time off and vacation

• Career growth opportunities

Why Join MINI of Universal City?

At MINI of Universal City, we believe in developing our team from within. We provide the training, tools, and support you need to build a long-term career in the automotive industry. If you’re ready to grow your skills and take the next step, we encourage you to apply today.