About Company:

National Business Investigations (NBI) was founded in 1967, establishing a solid foundation in the fields of private investigations and executive protection. In 2003, MPS Security was created as a specialized division of NBI, expanding its mission to include uniformed security services. Together, NBI and MPS Security bring over five decades of industry-leading experience to every client we serve.

MPS Security is a proud, third-generation family-owned company based in Murrieta, California, with a third generation now joining the team. Unlike large nationwide “big box” security firms, MPS Security is committed to a personal, transparent, and responsive approach.

We maintain a single office in Murrieta, staffed with experienced operations and management professionals who live in the same communities we protect. This proximity allows our team — including the CEO, President, and Security Manager — to respond to clients personally and be on-site within 30 minutes.

At MPS Security, we believe in telling it to you straight. Many larger companies make promises during interviews that fall apart once you’re on the job: shifting posts every week, inconsistent scheduling, reduced hours, delayed payroll corrections, and layers of unreachable middle management.

MPS Security operates differently. We commit to clear, reliable communication about your pay, post assignments, and work schedule from day one.

MPS Security is looking for men and women who value commitment, work ethic, and a positive, long-term relationship with their employer.

If you are a former member of the military or law enforcement, we encourage you to apply and bring your skills and discipline to our professional team.

Please click below for a message from our CEO and to learn more about MPS Security & Protection.

https://youtu.be/eOLo_MTxMzw

About the Role:

The EP Agent plays a critical role in managing and facilitating effective communication and coordination between clients, internal teams, and external partners to ensure seamless execution of projects and services. This position requires a proactive approach to problem-solving and the ability to handle multiple tasks simultaneously while maintaining a high level of professionalism and accuracy. The EP Agent is responsible for monitoring project progress, addressing client inquiries, and providing timely updates to all stakeholders to ensure expectations are met or exceeded. This role demands strong organizational skills and attention to detail to manage documentation, schedules, and workflows efficiently. Ultimately, the EP Agent contributes to the overall success of the organization by enhancing client satisfaction and operational efficiency through diligent support and coordination.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a client-facing or coordination role, preferably within a project management or service delivery environment.
• Strong communication skills, both written and verbal.
• Proficiency with standard office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple priorities and work effectively under deadlines.

Preferred Qualifications:

• Experience with project management tools such as Asana, Trello, or Microsoft Project.
• Familiarity with customer relationship management (CRM) systems.
• Background in the specific industry related to the organization’s services.
• Additional certifications in project management or customer service (e.g., PMP, CAPM).
• Demonstrated ability to work in a fast-paced, dynamic environment.

Responsibilities:

• Serve as the primary point of contact for clients and internal teams to facilitate clear and consistent communication.
• Coordinate project timelines, deliverables, and resources to ensure on-time completion of tasks.
• Monitor and track project progress, identifying potential issues and escalating them as necessary.
• Prepare and maintain detailed documentation, reports, and correspondence related to projects and client interactions.
• Respond promptly to client inquiries and provide accurate information or direct them to the appropriate resources.
• Collaborate with cross-functional teams to support project execution and resolve any operational challenges.
• Assist in the development and implementation of process improvements to enhance service delivery.

Skills:

The EP Agent utilizes strong communication skills daily to interact effectively with clients and internal teams, ensuring clarity and professionalism in all exchanges. Organizational skills are essential for managing schedules, tracking project milestones, and maintaining accurate documentation, which supports smooth project execution. Problem-solving abilities enable the agent to identify potential issues early and coordinate appropriate responses to keep projects on track. Proficiency with office software and project management tools facilitates efficient handling of tasks and collaboration across departments. Additionally, interpersonal skills help build positive relationships with clients and colleagues, fostering a cooperative and productive work environment.