Job Type: Full-Time.

Job Location: Bureau of Engraving and Printing, Washington, D.C.

Requirements: The Candidate shall have a:

• U.S. citizenship

• Minimum 5 years of customer service experience managing a public tour service or visitor center

• At least 1 year public speaking experience with groups over 30

• At least 1 year experience with Microsoft Office Suite

• Current CPR certification from American Red Cross or American Heart Association

• Must pass BEP security clearance

Duties: The Candidate must:

• Serve as the primary point of contact with the Contracting Officer Representative (COR)

• Manage daily operations of the Tour and Visitor Center (TVC)

• Schedule and oversee all staff, including backups for key positions

• Submit weekly and monthly tour reports

• Maintain the shared tour calendar and ensure accuracy of scheduled events

• Address staffing assignments, incidents, and corrective actions

• Ensure all staff comply with required BEP training and tour protocols

• Provide continuity of operations during closures or emergencies