• Responsible for managing fire alarm installation and service projects in commercial and industrial facilities
• Develops and retains customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget
• Positively represents the company in all customer interactions
• Oversees and communicates project progression  
• Develops a comprehensive project plan to meet schedules and budgets - responsible for scope of work, budgets, and current status of each project
• Monitors and manages projects to comply with safety, quality, productivity, and profitability requirements
• Understands and follows all published codes, standards, and unique project specifications
• Identifies changes in projects that impact cost, schedule and/or labor requirements
• Ensures AHJ requirements and departmental procedures are followed 
• Conveys a sense of professionalism, fairness, and concern for customers, labor, and management
• Coordinates change orders in a timely manner and drives toward overall margin improvement on every job
• Responsible for communication and status reporting to project team members, customers, and management
• Responsible for tracking project expenditures and installation progress through reviews of status reports prepared by project personnel and modifies schedules of plans as required
• Provides responsive, concise, accurate and professional support to all customers and other personnel and ensures timely follow-up on all customer concerns and issues
• Actively participates in post job meetings and weekly department meetings.
• Attends job site pre-construction or other meetings, as needed
• Attends inspections as licensed representative, as needed
• Reviews quotes for loose materials on new projects to ensure budgets are accurate
• Coordinates with other departments to ensure proper hand over of job information
• Recommends improvements in project management procedures and overall company business practices
• Creates and maintains construction and service files in databases
• Prepare and maintain construction and service schedules
• Scheduling of new orders/accounts and accurate back-office close-out procedures
• Forecast manpower requirements
• Review all documents for billing process in a comprehensive and timely manner
• Assist in any financial related issues
• Recruit, develop, train, and empower associates to be the best in the business
• Understand permitting requirements or local authorities
• Perform all other duties as assigned

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First

• • Start each meeting with a Safety Topic
  • Hold team accountable for all Safety Initiatives
  • Ensure timely and accurate Incident and Accident Reporting
  • Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely
  • Complete Monthly Jobsite Visits/Observations
  • Hold team accountable for all Safety Initiatives
  • Hold yourself and team accountable for Safe Driving of Company Vehicles

• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Training

• • Input and Development of Training Requirements
  • Commitment to Training at all levels for all team members

• Ensure Timesheet Management – job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time, etc.
• Ensure all necessary documentation is provided to properly complete jobs i.e., scope sheet, budget, material list, design/sketch (if applicable), etc.
• Ensure proper oversight and management of Inventory system
• Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals, etc.
• Maximize Production Efficiency – labor hours; scheduling; right manpower for job, timely finals etc. while maintaining quality standards
• Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
• Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
• Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e., reports, pictures, etc.
• Participate in Weekly Meetings with Team

• • Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
  • Review Reports

• Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
• Maintain Quality Control i.e., reduce the need for return trips and warranty work
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
• Must be able to travel frequently within the U.S. (up to 80%), often for several weeks at a time, based on project and client needs
• Per diem and lodging provided in accordance with company policy
• Valid driver’s license and ability to fly are required

Knowledge:

• Ability to read and understand complex building architectural, mechanical, and electrical documents
• Minimum education of High School Diploma or equivalent
• Knowledge of NFPA standards
• State of Texas Fire Alarm License Required
• NICET Level II or higher in fire alarm or special hazards preferred.

Work Experience:

• Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred

Skills and Competencies:

• Accurately complete and maintain all paperwork
• Maintain vehicle and tools as per company policy
• Must have valid state driver's license and good driving record
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive teamwork and ability to be a team leader and mentor
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
• Leadership skills, including ability to communicate, address personnel issues and make fair decisions related to project demands, customer service and employee assignments
• Exceptional organizational planning, time management, and leadership skills required
• Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills
• Ability to professionally communicate with customers and provide excellent customer service
• Computer skills to operate Outlook Email, Word, and Excel

(Sign-on bonus offered for FAL and NICET 2 applicants only)