SUMMARY:

The individual is responsible for provides network, server, and user support; diagnose issues; troubleshoot, configure, update, and monitor servers and networks; ensure security and plan for continuity; works with the IT team to find solutions and builds knowledge baseline systems for the future by. Provides project management for IT projects to complete for the corporation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Maintain a thorough understanding of the basics behind the internet and its workings (Firewall, IPS, Web Filtering, Security, IP Routing, VPN, Email routing, SPAM, etc).
• Aids the IT Tier Support Team, IT Application Support Team, and IT System Administrators in administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, VMware, SANs.
• Works closely with the IT Manager on new projects and will need to be able to write and present Project Management Documentation.
• Assist with overseeing IT Support team timecards and schedules.
• Provides on boarding training, guidance, escalates support, and mentorship to IT Support team.
• Assists IT management with providing input for evaluations.
• Supports the IT Application Support Team in the installation, maintenance, and troubleshooting of Enterprise and Desktop hardware and software.
• Maintain a thorough understanding of the LAN.
• Monitors assigned systems activity and makes recommendations for improving utilization, security, and integrity of systems.
• Troubleshoots network performance issues, analyzes network traffic, and provides capacity planning solutions.
• Diagnose, resolves, and documents, hardware and software network problems in a timely and accurate manner and provides end user training and support where required in accordance with the SCDC mission, vision, and core values.
• Conduct quarterly maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impacts.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Prepares and maintains records and documentation for assigned systems.
• Assist in developing backup routines and disaster recovery protocols and validate them by regular testing.
• Signed, organizes, reviews, and files all documentation required for Gaming Regulations used for Internal and External Audits conducted within the IT Department.
• Assist with updating IT team schedules and ensuring the proper coverage is allocated for support, projects, and event needs.
• Plans, coordinates, and implements network infrastructure security measures to protect data, software, and security threats.

IT Generalist

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• Assist System Administrators in monitoring and maintaining intrusion detection systems to identify and neutralize network security threats. Complete incident reports as needed.
• Ensures compliance of all assigned systems with applicable regulatory frameworks.
• Assists IT Team by providing backup/relief support for all positions, as necessary.
• Performs other duties as assigned.
• Responsible for maintaining a consistent, regular attendance record.
• Required to be a part of the on-call schedule to support, troubleshoot and resolve high priority issues.
• Maintains a strict level of confidentiality regarding company information.
• Strong organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem-solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.
• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.
• Perform other duties as assigned.
• 24 X 7 / 365 a year business setting. Must be willing to rotate, extend, and irregular schedules as required. Required to work weekends, holidays, and overtime. May be required to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc.
• Participate in the regular on-call after hours IT support schedule.

. EDUCATION / EXPERIENCE

• Associate degree in computer science or related field, and two years hands on network engineering experience in an enterprise environment required; or equivalent combination of education, training, and experience.
• CCNA or equivalent mix of education, training, and experienced required.
• Knowledge of network security administration including the effective use of firewalls, intrusion detection tools, and network monitoring suites.
• Knowledge of Microsoft Operating systems; Windows 10 to present version.
• Knowledge of Microsoft Windows Server 2003 to present version.
• Knowledge of network design principles and practices including administration of VLANs and routers in complex and security conscious networks.
• Excellent communication skills and experience effectively communicating with technical and non-technical audiences.
• Has Project Management experience
• Demonstrated efficient and effective use of research, analytical, problem-solving and task prioritization skills to solve complex computing service incidents, problems & requests as required.
• Knowledge of applicable Santa Clara Pueblo Gaming and Regulatory Commission.
• Excellent written, oral, interpersonal communication & MS Office skills.
• Highly self-motivated and directed, with keen attention to detail and sense of initiative.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.

Ability to work in a team-oriented, collaborative environment