Position Summary: The Delivery and QC Manager handles a variety of functions to ensure the smooth operation of customer accounts. The Delivery and QC Manager is expected and required to understand the needs of each customer account, and work to ensure those needs are met to customer satisfaction. Responsible for ensuring site readiness for all multi-family projects in the assigned area, organizes activities to ensure collaboration and communication through full scope of project. Reviews all installs and ensures delivery quality and install quality meet expectations. Addresses all customer service and install issues per company policy. Coordinates and communicates all planned work with local Operations Manager and delivery teams. Audits work performed and communicates any issues with Operations Manager. Ensures all work is completed in a safe manner, according to processes.

Essential Functions: • Facilitates the execution of projects by handling all logistics and administrative tasks associated with the delivery/install project. • Completes daily reports as directed. • Attends progress meetings. Keeps local and corporate management abreast of site readiness/work progress. • Organizes and schedules walk-through/readiness visits. • Communicates effectively with job superintendents. • Serves as lead trainer for delivery teams for both single family and multi-family installations and deliveries. • Actively handles building of delivery teams. Promotes Pride and seeks to build rapport amongst staff and contractor base in order to assist in generating new employees or contractor teams. • Reviews installation projects. • Participates in the pre-construction meetings as needed. • Serves as the single point of contact at the site with the builder on behalf of Pride, monitors the project activities to meet the delivery requirements and milestones. • Review and provide comments as required including job-site safety plans, job-site installation & delivery plans. • Promotes the highest degree of safety and ethics standards at the project site. Ensures Pride delivery and installation teams report to site prepared with safety equipment, ensures safety needs are relayed prior to install date. • Monitors delivery and use of materials, tools, and equipment; worker safety and productivity; and the quality of work. • Monitors project progress, incorporate resolutions to potential project delays, and communicate project status to management on a timely basis. • Prepares written daily reports and other reports as assigned. • Directing the investigation and resolution of install problems in conjunction with other management, technical and support personnel.