Role Summary

Reporting to the Operations Director, this role is responsible for managing individual projects to include all aspects of planning and execution from the time an order is received to the time payment is received from the customer. This role will be the direct point of contact for all project inquiries/updates for their specific projects, both internal and external. Planning, organizing, coordinating, reporting and ensuring on-time and on-budget completion of their own projects are essential duties of the Project Manager.

Goals

• Achieve lead time and cost targets for contracts.
• Strive for department deliverables to be right the first time.
• Deliver a service experience that exceeds our customers’ expectations.

Measurements

• Profit & Margin on assigned contracts.
• On Time Delivery to Revenue Projections.
• Quality of Work (Reduction of Errors).

Principle Duties

• Provide direct, day-to-day management of assigned projects and meet regularly with various team members to ensure projects and essential activities are on track. Deliver regular reporting to management, direct reports and team members as required.
• Determine priorities consistent with planned capacity, identify resource requirements, facilitate contract performance reviews, and ensure competencies and performance metrics are met while providing oversight to assure that schedules are maintained and achieved.
• Responsible for managing assigned contracts and delivering projects on time, at budget, ensuring all contract specific requirements are met.
• Develop and maintain monthly and quarterly revenue forecasts.
• Clearly define and communicate the customer’s expectations regarding delivery, quality, product performance, technical requirements, document submittals, agency approvals, communications, reporting, witness / hold points, packaging, testing, shipment, and payment.
• Provides regular status reports to management containing assessments of contract status relative to cost, delivery, customer submittals, and risk.
• Maintain a clear understanding of the material types and grades being ordered in the BOM, including the applicable specifications, code requirements, safety class and other pertinent requirements.
• Maintain control of costs in accordance with the original estimate to ensure achievement of quoted contribution margin. Managing contribution margin is a key responsibility and must be communicated to the Director of Operations if a significant change occurs or is anticipated.
• Develop & manage an individual project schedule to coordinate customer progress updates, including milestone achievements. Review and provide guidance schedules, develop, manage and display relevant KPIs for the team’s performance.
• Follow the Operation Procedures per our QA Manual.