HM Electronics
Job Category: Customer Service / Support
Requisition Number: ASSOC003906
Full Time
Remote
Carlsbad, CA 92010, USA


Job Details
Description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently hiring for an Associate Project Coordinator on 2nd Shift (start time between 5-8PM and end time between 1:30-4:30AM).

What you will do in this position:

• Project Support
  • Serve as the primary remote point of contact for on-site technicians throughout each overnight installation via Microsoft Teams.
  • Communicate activity delays and installation issues to Project Leads in a timely manner.
  • Ensure installers are checking in and checking out from sites as scheduled.
  • Facilitate connection with Technical Support Representatives as needed.
  • Escalate issues preventing store opening with a functional audio system to the Project Lead.
• Document Preparation and Work Orders
  • Performs administrative tasks associated with preparing documentation and assigning work orders to the installers.
  • Ensures equipment on time delivery.
  • Tracks RMA closures for trade-in equipment.
  • Confirms installation dates with technicians and customers.
• Project Deliverables
  • Performs administrative tasks associated with reviewing project deliverables.
  • Review pre- and post-installation photos submitted by technicians for accuracy and compliance with customer standards.
  • Updates Master Spreadsheet to ensure project progress.
• Performs all other job responsibilities as assigned.

What you will need to succeed:

• Qualifications
  • Professional aptitude.
  • Strong organizational skills.
  • Attention to detail - you will be reviewing photos and documentation for accuracy on every job.
  • Strong customer service skills.
  • Sense of urgency to meet deadlines.
  • Strong problem solving skills.
  • Basic understanding of networking concepts such as network ports and IP-based systems.
  • Advanced MS Skills (Excel/Word/PowerPoint).
  • Proactive and flexible to changing priorities.
  • Comfortable working overnight hours.
• Experience
  • 1+ years Related Field
• Education
  • High School Diploma
• Travel: 0%

Shift Details: Installations take place after business hours and overnight. Candidates must be available to work non-standard hours and support technicians through the full duration of each installation until the store is closed out and secured.

The posted pay range, $18.90-$20.43 per hour plus a 15% shift differential, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds with assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.

We participate in the e-verify system.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.