POSITION PURPOSE:

To direct, supervise and provide leadership for the Housekeeping and Common Area efforts to achieve the highest levels of Member/Guest satisfaction, quality service and compliance with ORC policies, job standards and procedures while meeting/exceeding financial goals and member/guest expectations.

Position is responsible for the short and long term planning and day-to-day operations of the Department. The major areas of responsibility/ management include: Housekeeping and Common Area departments; Develops and manages the department's annual operating budget including capital expenditures to achieve and exceed budget expectations. Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand. Implements strategies and executes activities to drive and continuously improve financial results and guest member/satisfaction.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Reports to work on time, neatly groomed in proper uniform, with nametag properly displayed.
• Able to speak, and write grammatically correct English, assume responsibility without direct supervision, exercise initiative and judgment and make good decisions within the scope of assigned authority.
• Extensive knowledge of Housekeeping and Laundry/Uniform operational procedures.
• Knowledge of purchasing, inventory controls, supplies and equipment.
• Knowledge of governmental regulations and safety standards, (OSHA/EPA/ADA).
• Ability to effectively manage labor and productivity
• Commitment to the highest levels of hospitality, staff development and member/guest relations, satisfaction and achievement of such.

AVERAGE PERCENT OF TIME:

30% - Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing housekeeping, common area, and laundry staff in details of work. Provide staffing, training, counseling, and performance reviews for Housekeeping & Common Area Departments. Daily meetings and Line-ups with housekeeping leaders and associates. Daily communication within house owners as to any needs in their VR units. Follow up on all guest complaints in reference to Inn room and Vacation Rental unit issues. Works closely with Director of Engineering to be sure facilities are kept up to Ocean Reef Club standards.

40% - Plan, organize and monitor staff activities to ensure compliance with the Quality Job Standards set by Ocean Reef Club, which require continuous visual inspection of guest rooms and public space of guest rooms and public space areas including restaurants, lounges, meeting rooms, VIP, Showrooms, etc. Daily walkthroughs of all Inn buildings, common spaces and VR units on arrival. Work with Owners of VR units to make suggestions with VR Inspector as to renovations needed.

10% - Manage payroll and finances of housekeeping, common area, and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc., in relation to Club financial forecasts and budget. Establish and maintain adequate payroll and supplies for efficient operation of department.

5% - Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

5% - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates and ensuring proper labeling of hazardous supplies.

5% - Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

5% - Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in coordination of rehab projects.

OTHER:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules as business needs dictate.

All associates are required to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of the Club's facilities. Associates who violate Club rules and regulations will be subject to disciplinary action up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, the associate in this position may be required to perform the following functions or combination thereof, with the percentage of time performing each function to be solely determined by the Executive Director of Lodging, based upon the particular requirements of the Ocean Reef Club.

• Reports suspicious persons, activities, or hazardous conditions. Effectively investigates reports and follows up on associate accidents.
• Provide instruction/guidance for guest and employee safety in emergency situations.
• Oversee Member/Guest Dry Cleaning
• Oversee the operation of linen, supply and storage rooms.
• Oversee the operation for Uniform distribution and controls.
• Install inventory controls for linens and supplies to be monitored by issuance procedures and purchasing.
• Document needs of the department to furnish management with budget requests.
• Manage, monitor and make adjustments in order to comply with energy conservation programs
• Hires, develops and retains a diverse workforce to deliver excellent products and services.
• Creates and sustains work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
• Monitor issuance of keys and maintain inventory.
• Work daily with Front Office to communicate VIP, Showrooms and Site Visit
• Establish goals and objectives for all areas of responsibility
• Monitor lost and found procedures and polices according to set standards.
• Other supportive duties as may be assigned.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Familiar with Hotel/Club operations and how all departments interact to achieve the Club's mission statement goal.
• Experience as an Executive Housekeeper or Director of Housekeeping at similar property of size and stature.
• Knowledge and understanding of various forms used by the Club.
• Ability to interact effectively with subordinates, peers, and upper management staff.
• Ability to interact effectively with Members, Guests and VR unit Owners.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Knowledge of commercial cleaning parameters regarding common spaces; i.e. carpets, tile, and outdoor surfaces.
• Knowledge of Ocean Reef Club policies applicable to Housekeeping, especially those relating to safety and security of guest and Club property.
• Basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Supervisory skills to manage entire housekeeping operation.
• Ability to acquire and maintain relationships with associates, vendors, contractors.
• Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
• Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors and all common areas of the Club.
• Well organized, self-motivated and detail-oriented.
• Must display creativity, loyalty, dependability and good judgment.
• Computer skills: Windows, Visual One (preferred), Medallia, Micromain and Birchstreet

QUALIFICATION STANDARDS:

EDUCATION and/or EXPERIENCE: Must have minimum of Associates Degree in Hospitality or viable acceptable experience. A minimum of five years housekeeping/janitorial supervisory experience in a hospitality-oriented facility such as a hotel, club or resort required.

LICENSES or CERTIFICATES: Must have a valid driver's license.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

• Must be able to carry up to 50 pounds and push/pull carts or equipment up to 250 pounds with assistance.
• Must be able to endure various physical movements throughout the work areas.
• Must be able to reach above head and shoulder height to perform job duties.
• Ability to accommodate a flexible work schedule.
• Must be able to stand for long periods of time exerting well paced mobility for up to 10 hours in lengths or entire shift.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be:

• Must be able to work well in high pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Noise level in the work environment is usually varied with both indoor/outdoor settings
• Must be able to work in variable temperature/weather conditions
• Must be able to work in guest rooms, private homes, service areas and housekeeping office.
• Must be able to work around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.

GROOMING: Must maintain and comply with a neat, clean, and well-groomed appearance as stated in the Ocean Reef Club Associate Handbook.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes is workload, rush jobs or technological developments) dictate.