Overview

Responsible for overseeing all aspects of the Rooms division, including front office, housekeeping, guest services and concierge. Ensure seamless guest experiences, optimize financial performance, maintain high service standards, and lead departmental teams to achieve operational excellence.

ESSENTIAL FUNCTIONS:
• Oversee the daily operations of front office, housekeeping and guest services to ensure efficiency and guest
satisfaction.
• Ensure smooth coordination between departments to enhance the overall guest experience .
• Conduct regular inspections of guest rooms and public areas to uphold cleanliness and quality standards.
• Monitor guest feedback and implement service improvements. Establish and enhance service standards that align
with the hotel’s brand.
• Monitor room revenue, occupancy and financial reports to identify areas for improvement. Collaborate with revenue
management to optimize pricing strategies and room inventory.
• Recruit, train and coach associates to maintain high performance and service standards.

Responsibilities

REQUIREMENTS:
• Bachelor’s degree in hospitality management or related field.
• 5+ years of experience in hotel operations or a similar role.
• Strong leadership, communication and problem-solving skills.
• Expertise in front office operations.
• Ability to work flexible hours; including weekends and holidays.