As a Warranty Coordinator, you play a crucial role in ensuring the timely and accurate processing of parts and labor warranty claims, contributing to the success of Service Minds by maintaining quality assurance and vendor relationships. This is a full time in office role at our Bradenton Location.

General Accountabilities

• Use field software to locate completed jobs with warranty-eligible parts and labor, thoroughly reviewing job line items, job notes, pictures, and service history to compile and submit warranty claims.
• Accurately process warranty claims for parts, equipment, and labor within designated timeframes.
• Review customer data to verify current warranty information.
• Utilize vendor platforms to confirm or retrieve warranty details.
• Update field software to reflect paid warranty claims and apply payments accurately in both field and accounting software.
• Communicate with Branch Managers regarding the proper disposal or scrapping of parts and equipment processed through warranty claims.
• Collaborate with Branch Managers and technicians to obtain additional data or clarify details necessary for claim submissions.
• Follow up with vendors on outstanding or denied claims and take corrective actions as needed.
• Update and maintain customer warranty information in the field software as new details are identified.
• Perform other duties as assigned to support warranty processes and operational efficiency.

Job Qualifications

• At least 2 years of experience working with warranty claims.
• Proficiency in using basic computer programs.
• Previous experience in processing warranty claims, particularly in home services, is a plus.
• Familiarity with ServiceTitan software is a plus.
• Demonstrates a strong sense of ownership and pride in performance.
• Excellent critical thinking and problem-solving skills.
• Team-oriented mindset with the ability to collaborate effectively.
• Strong time-management skills to meet deadlines.
• Excellent interpersonal and communication skills.

Physical Demands

• Office-based work that requires extended periods of sitting or standing, as well as the use of general office equipment.
• Occasional local driving may be required.

Salary:

• $20.00- $22.00 an hour + commission

Benefits

• Free Health Savings Account (HSA) with employee medical coverage and additional low-cost medical plan options.
• Comprehensive dental and vision insurance.
• Life insurance coverage.
• Paid Time Off (PTO) and paid holidays.
• 401(k) plan with employer matching.
• Access to Management-in-Training programs and extensive growth opportunities.
• Career advancement pathways and room for professional development.
• Employee discounts on services provided by Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.
• Be part of the Service Minds group, which offers a broad network of skilled trades and career opportunities.

By joining the Service Minds group, you become part of a dynamic organization committed to excellence across multiple trades, including HVAC, plumbing, and electrical services. This position is more than just a job—it’s an opportunity to build a fulfilling career with a company dedicated to your growth and success.