Patient Accounts Insurance Specialist

US-MN-Center City

Job ID: 2026-12636
Type: On Call
# of Openings: 2
Category: Patient Administration
Hazelden Betty Ford FoundationShift Day
Responsibilities

Responsible for the timely and accurate billing of patient accounts and collection of insurance receivables. Work with insurance companies to resolve issues causing delay in the processing of the claim relying heavily upon extensive interpersonal communication skills and decision making. Maintain a thorough knowledge of facility, professional claims and coding requirements. Review EOBs to ensure payments from the insurance companies are accurate. Demonstrate strong mathematical skills and interpersonal communication skills to maintain good customer relations while keeping in mind Hazelden Betty Ford financial interest.

• Complete billing of insurance claims ensuring policies and procedures are in compliance with correct coding guidelines.
• Contact insurance companies to resolve issues causing delay in the processing of the claims while maintaining the goodwill of our patient and payers.
• Ensure payments from insurance companies are accurate.
• Consistently contribute to the team effort by assisting coworkers when need is observed or upon request.
• Prepare refund requests and work credit balances according to Patient Accounts policies.
• Facilitate and demonstrate communication of patient information in order to accurately represent transactions with patients according to internal/external standards.

Qualifications

Required Qualifications:

• Associates degree in related field or equivalent experience
• Strong math and accounting skills
• Ability to comprehend and utilize effective collection process
• Dependable with good work ethic
• Demonstrated knowledge in Microsoft Suite
• Excellent interpersonal and telephone communication skills
• Demonstrated knowledge of ICD-10-CM, HCPCS and CPT coding

Preferred Qualifications:

• Knowledge of 12-Step Program
• Minimum 2 years’ experience in insurance collections
• Minimum 4 years’ experience in facility and professional billing

Overview:

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being “a best place to work” is a strategic goal of Hazelden Betty Ford Foundation and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.