Reports to HIM Manager. Processes patient health information which includes prepping, scanning, and quality review of documents scanned into the electronic health record system. Analyzes electronic health records for documentation deficiencies and completeness.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Productivity:

• Prep records in a timely fashion to meet department productivity standards.
• Scan/QC/Validate records in a timely fashion to meet department productivity standards.
• Analyze records in a timely fashion to meet department productivity standards.
• Process continuing care requests in a timely fashion to meet department productivity standards.

Competency:

• Prep and/or scan and index all records per department quality standards.
• Analyzes all records per department quality standards.
• Faxes/mails medical records as needed for continuing patient care purposes. This includes sending the correct information to the correct fax number/mailing address.
• Clocks in and out and requests time off/flex time in compliance with hospital/department policy. Monitors clocked hours and adjusts work schedule accordingly to avoid overtime.

Teamwork:

• Attends huddles as scheduled, participates in huddle discussions and provides feedback/input regularly.
• Communicates issues/concerns to management team.
• Monitors supplies in processing area and reports low inventory to coordinator (includes scanner supplies).
• Provides assistance/training to coworkers with questions regarding chart prep/scan, continuing patient care medical record requests, faxing/mailing reports, etc.
• Has regular and prompt attendance.
• Monitors secondary task assignments and regularly completes as assigned.

Customer Service:

• Answers telephone calls promptly and courteously.
• Processes all continuing patient care medical record requests in a timely fashion without assistance.
• Assists patients/customers with requesting medical records and answers patients/customers questions.
• Includes management when appropriate.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.
• Contribute to the overall effectiveness of the department.
• Completes other job-related duties and projects as assigned.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. No previous experience is required.

Knowledge & Skills

• Medical Terminology Legal aspects of medical information and confidentiality.
• Computer training and skills.
• Knowledge regulating agency standards.

Working Conditions

• Works in a hospital office and patient care environment.

Physical Demands

• Moderate lifting, bending, stooping and overhead filing.
• Prolonged sitting.