Position Description: City Dispatcher LTL Pick-Up and Delivery (P&D) The City Dispatcher is charged with delivering the most reliable and efficient Pick-Up and Delivery (P&D) service to both internal and external customers across the Chicagoland and Tristate market. This role is central to daily LTL execution and requires strong situational judgment, disciplined communication, and the ability to proactively manage operational risk in a high-volume environment.
This is a full-time, regular, on-site position, five days per week, covering shifts occurring between the hours of 0600-2200, with occasional weekend work based on operational needs. The role supports and coordinates 70+ city drivers and interfaces closely with dock operations, customer service, and leadership.
Responsibilities

• Coordinate and dispatch daily LTL Pick-Up and Delivery operations in alignment with service commitments, safety standards, and operational priorities.
• Maintain adherence to DOT, OSHA, and company standards while overseeing city operations.
• Plan and dispatch driver assignments based on real-time operational conditions, volume fluctuations, staffing, and service requirements.
• Serve as a central communication point for 70+ drivers, dock operations, and internal stakeholders, ensuring clear two-way information flow.
• Partner closely with dock operations to align freight availability, loading priorities, and route execution.
• Identify potential service, capacity, or safety challenges in advance and take timely action to mitigate risk.
• Support appointment scheduling during peak operating periods as needed.
• Complete post-shift reporting, including service performance, exceptions, and operational issues.
• Actively participate in process improvement initiatives, operational reviews, and basic data analysis.
• Collaborate with dispatch peers and leadership to ensure work is completed within prescribed timelines.

QualificationsEducation

• High School diploma or GED required. College coursework, junior college, or four-year degree preferred but not required.

Experience

• 25 years of transportation or dispatch experience, with LTL Pick-Up and Delivery strongly preferred.
• Experience dispatching or directly supporting CDL A drivers.
• Working knowledge of Chicagoland and Tristate geography.

Technical and Professional Skills

• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong interpersonal and professional communication skills, including frequent phone-based interaction.
• Ability to prioritize competing operational needs in a fast-paced environment.
• Demonstrated ability to accept coaching, adapt quickly, and apply feedback.
• Effective conflict resolution skills.
• Calm, decisive, and solutions-oriented under pressure.
• Team-focused mindset with accountability and ownership.

What We Offer We take care of our people the way they take care of our customers. Our benefits and rewards are designed to support your health, family, and future.

• Comprehensive benefitsmedical, dental, vision, and life insurance; details on coverage and shared costs are reviewed during the interview process
• 401(k) with company match to help you plan for long-term financial security
• Paid vacation and holidaysincluding your birthday!
• Supplemental insurance options such as disability, voluntary life, and legal coverage
• Employee recognition and referral incentives that reward performance and teamwork
• Career growth and training opportunities for those who want to learn and advance
• Proudly 100% Veteran-owned, built on respect, reliability, and shared success

(Benefits are offered as a shared-cost program to balance affordability with sustainable, high-quality coverage.)
Equal Employment Opportunity Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to creating an inclusive workplace that respects and celebrates the diverse backgrounds, perspectives, and talents of all employees.