Dispatcher-Job Description

Summary

Dispatches trucks to service assignments and relays communications to crews and other field personnel by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

· Receives telephone requests for services from customers and relays information to crews and field personnel.

· Dispatches drivers/crews to servicing assignments.

· Assigns vehicles according to factors such as length and purpose of trip, freight or other requirements, and preference of customer.

· Issues keys, record sheets, and credentials to drivers.

· Records time of departure, destination, cargo, and expected time of return.

· Follow-up with Drivers and Crew to ensure successful and timely arrival. Investigates overdue vehicles.

· Directs activities of drivers by two-way radio.

· Confers with customers to expedite or locate missing, misrouted, delayed, or other issues

· Maintains record of mileage, fuel used, repairs made, and other expenses.

· Establishes service or delivery routes.

· Prepares time reports and other records.

· Confers with customer regarding problems and outlines types of services available.

· Computes quantities of materials required and quotes prices for services.

· Refers customer inquiries regarding production problems or available services to sales personnel.

· Compiles list of available vehicles.

· Issues equipment to drivers.

· Assigns helpers to drivers.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

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· Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

· Cooperation - Exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations.

· Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

· Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.

· Quality - Demonstrates accuracy and thoroughness.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have 2-3 years of experience.

Education and/or Experience

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have an intermediate computer knowledge and skills (Microsoft Office Suite)

Certificates, Licenses, Registrations

Valid driver's license with a clean driving history

Legally eligible to work in the United States

Successfully complete a pre-employment drug test; background check; physical; criminal history check; and a vehicle record review.

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Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.