. Recruitment:

• Complete second round interviews with candidates that have been successfully pre-screened by the recruitment shared services team

• Ensure newly recruited candidates are onboarded and assigned to initial shifts within the optimum timeframe

• Support National Hiring Week events

Employee Relations:

• Point of contact for employee queries and employee relations issues (phone and email).

• Offboarding: manage the process; return of company equipment, relevant documentation including exit interviews.

• Monitor and manage sickness and other unplanned absences.

• Manage, maintain, and enhance employee relations including staff benefits, events, staff morale and retention. Advise, guide and assist with employee relations issues, including investigations, grievances, disciplinary hearings and other formal meetings.

Employee Retention:

• Manage Caregiver probation process and seek feedback from Schedulers and Care Managers to inform process

• Develop employee engagement calendar for the year

• Manage the mid-year and annual appraisal process for Caregivers

• Coordinate Caregiver engagement meetings & events (e.g. Caregiver appreciation week, Caregiver of the Month, Summer event, Christmas event) and promote annual engagement survey

HR Administration:

• Maintain employee files, compliant with employment law and brand standards and assist with annual audits.

• Ensure all HR policies, procedures and employee handbook are up to date and monitor staff compliance

Role Competencies

• Ability to manage and lead HR Coordinators .

• Ability to work closely with National office HR Team in implementing HR Projects at local offices.

• Ability to work closely with GM & OM and provide HR/ER related guidance for any Caregiver issues.

• Ability to design & lead Local office level HR strategies including recruitment and recruitment and Retention

Education | Experience | Requirements

• Bachelors or Masters in Human Resources Management

• 4-5 years of experience in HR

• Understanding of home care/Healthcare sector business (preferred but not essential)

• High level of accuracy and attention to detail.

• Ability to be innovative & implement new initiatives.

• Strong organisational and administration skills.

• Respects confidentiality where appropriate

• Ability to work Independently

Organisation Core Competencies

• Self-Leadership

• Service Excellence

• Teamwork and Collaboration

• Interpersonal Communication

• Adapting to Change

• Resilience