Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team.

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what’s next in their digital landscape.

And it all begins with finding the right people who align with our values and passion for impact.

About the role

The People Operations Coordinator supports the day-to-day of the employee experience by administering employee benefits processes, maintaining employee records and systems, onboarding and offboarding administration, policy and compliance coordination, and routine employee support. This role helps ensure that people operations are accurate, timely, organized, confidential, and employee-friendly.

Additionally, this position will be responsible for maintaining our monthly newsletter, weekly Collab Exchange, and other people-focused programs.

This is a hybrid position where you will be expected to come into the office a few times per week to ensure our office is well stocked with supplies, food, and drinks. Additionally, this role will be responsible for other office-related functions like shipping and receiving, booking conference rooms, and supporting the office in any other way as necessary.

This position reports to: SVP, People

What you'll do

Benefits and People Coordination

• Administer employee benefits, including enrollments, changes, terminations, open enrollment support, vendor coordination, and routine employee questions.
• Maintain employee data and records in ADP and Rippling, ensuring accuracy and confidentiality.
• Process employee lifecycle changes such as new hire administration, status changes, leave-related documentation, and qualifying life events.
• Coordinate onboarding and offboarding logistics, checklists, forms, system updates, and cross-functional handoffs & coordination.
• Support compliance and record keeping, including policy acknowledgements, document retention, audits, and required employee documentation.
• Prepare recurring reports, track operational metrics, audit data for accuracy, and help improve people processes and documentation.

General Administration

• Coordinate the monthly company newsletter, including soliciting input and generating content.
• Coordinate the weekly Collab Exchange, including soliciting input, scheduling, running, and recording sessions.
• Keep the company My Work wiki space up-to-date.
• Serve as the main point of contact for the office. Order office supplies, book conference rooms, handle shipping requests, and ensure the office is fully supplied with appropriate snacks and drinks.
• Support special projects as needed.

What You’ll Need

• 2–4 years of experience in employee benefits administration, preferably as an HR Benefits Specialist
• Experience with applicable benefit laws including ERISA, IRS and DOL labor regulations, Section 125, and COBRA
• Experience managing parental, medical, and FMLA leave
• Experience using an HRIS and working with spreadsheets, employee records, and process documentation
• Strong attention to detail, organization, discretion, and follow-through
• Clear communication skills and a strong employee-service mindset
• Ability to manage multiple deadlines while handling confidential information appropriately

What Would be Nice to Have

• Experience supporting benefits vendors and open enrollment
• Familiarity with compliance and record keeping requirements

What Success Looks Like

• Accurate and timely processing of employee and benefits changes
• Clean, reliable employee data and records
• Smooth onboarding and offboarding administration
• Fast and helpful responses to employee questions
• Well-documented, efficient people operations processes

What You’ll Get

• The chance to make a real impact, helping millions of people per year.
• To work from wherever you thrive best. We’re a remote-first team built on trust, flexibility, and outcomes.
• A competitive compensation package that considers various factors.
• A comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and supplemental insurance.
• Our fun and interactive wellness program offers rewards for participation.
• A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.
• You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions.
• Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.
• Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.
• A $500 stipend to personalize and equip your home workspace for success.

What the Environment Looks Like

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel, sometimes frequent, is expected.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information.
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize.
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Equal Employment Opportunity (EEO)

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.