Director, HR Operations in Cloverdale, Virginia at New River Electrical Corporation

Position Title: Director, HR Operations
Location: Cloverdale, VA
Pay Range: $140,000.00 - $180,000.00
Application Instructions

Please complete the application completely and accurately.

Position Description

Position Summary

The Director, Human Resources Operations is responsible for the leadership, strategy, and operational excellence of the HR Operations function. This role oversees the delivery of centralized HR services and employee support across the organization, ensuring efficient, consistent, and compliant administration of HR programs, policies, processes, and systems.

The Director develops and executes a service delivery strategy that enhances the employee experience, drives continuous improvement, leverages technology and automation, and supports organizational growth. This position partners closely with other internal and external stakeholders to deliver high-quality HR services while maintaining strong governance, data integrity, and operational performance.

Duties/Responsibilities

HR Operations Leadership

• Develop and lead the HR Operations strategy, operating model, and service delivery framework.

• Establish service standards, performance metrics, key performance indicators (KPIs), and service level agreements (SLAs).

• Oversee the day-to-day operations of the HR Operations team, ensuring efficient and effective service delivery.

• Foster a customer-focused culture centered on responsiveness, accuracy, and continuous improvement.

• Build team capabilities through coaching, development, succession planning, and performance management.

Process Excellence and Continuous Improvement

• Lead centralized employee and manager support for HR inquiries, transactions, and issue resolution.

• Evaluate, redesign, and standardize HR processes to improve efficiency, accuracy, scalability, and compliance.

• Lead process improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.

• Identify opportunities to automate transactional activities and reduce administrative burden.

• Monitor service quality and employee satisfaction metrics to identify opportunities for improvement.

• Develop communication strategies and self-service tools that enhance the employee experience.

• Establish and maintain process documentation, workflows, and standard operating procedures.

HR Technology and Data Management

• Partner with HR & IT teams to integrate and optimize HR systems and technologies.

• Drive adoption and utilization of employee and manager self-service capabilities.

• Ensure data integrity, governance, reporting accuracy, and compliance with organizational standards.

• Oversee system enhancements, testing, implementation support, and change management activities.

Compliance and Risk Management

• Ensure compliance with federal, state, and local employment laws and regulations.

• Ensure consistent application and interpretation of HR policies, procedures, and programs.

• Maintain appropriate internal controls related to HR transactions, employee records, and data privacy.

• Support internal and external audits, compliance reviews, and regulatory reporting requirements.

• Identify and mitigate operational and compliance risks associated with HR service delivery.

Cross-Functional Partnership

• Partner with HR Business Partners, Talent Acquisition, Total Rewards, Labor Relations, Learning & Development, and other HR functions to ensure seamless service delivery.

• Collaborate with Payroll, Finance, Legal, and Operations leaders on workforce administration and employee lifecycle processes.

• Serve as a strategic advisor on HR Operations best practices, workforce administration, and service delivery optimization.

Reporting and Analytics

• Develop and maintain dashboards and reporting capabilities to monitor service effectiveness and operational performance.

• Analyze data and trends to identify process improvements and service opportunities.

• Present operational insights and recommendations to HR leadership and executive stakeholders.

Position Requirements

Education

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or related field required.

• Master's degree preferred.

Experience

• Minimum of 8 to 10 years of progressive Human Resources experience.

• Minimum of 5 years of leadership experience managing HR operations, employee services, or related functions.

• Experience leading HR Operations teams in a complex, multi-site, unionized, or matrixed environment preferred.

• Proven experience implementing process improvements, service delivery models, and HR technologies.

• Experience managing enterprise HR systems and employee service operations.

Knowledge, Skills, and Abilities

• Strong understanding of HR operations, employee lifecycle administration, and HR compliance requirements.

• Demonstrated leadership and people management capabilities.

• Knowledge of HRIS platforms, case management systems, workflow automation, and self-service technologies.

• Strong analytical, problem-solving, and decision-making skills.

• Ability to balance strategic planning with operational execution.

• Excellent communication, presentation, and stakeholder management skills.

• Strong project management and change management capabilities.

• Experience establishing and monitoring KPIs, SLAs, and operational metrics.

• Ability to build effective partnerships across multiple functions and organizational levels.

Travel Requirements

• Occasional travel may be required to company locations, meetings, training events, and conferences.

• Estimated travel: up to 30%.

Physical Requirements

• Prolonged periods of sitting and working at a computer.

• Ability to communicate effectively in person, by telephone, and through virtual meeting platforms.

• Ability to travel as required to perform job responsibilities

Equal Opportunity Employer

It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.