The Personnel Administrator / Fulfillment Specialist is responsible for overseeing employee-related administrative functions while coordinating the processing, tracking, and delivery of customer orders. This role ensures efficient workforce management, accurate order fulfillment, and smooth communication between employees, customers, vendors, and internal departments.

• Assist with recruiting, onboarding, and training new employees.
• Maintain employee records and personnel files.
• Monitor employee attendance, schedules, and timekeeping.
• Support performance management and employee development initiatives.
• Ensure compliance with company policies and labor regulations.
• Address employee questions regarding policies, benefits, and workplace procedures.
• Coordinate staffing needs to support operational requirements.

• Process customer orders accurately and efficiently.
• Monitor inventory levels and coordinate stock replenishment.
• Track order status from receipt through shipment and delivery.
• Collaborate with warehouse, shipping, and customer service teams.
• Resolve order discrepancies, shipping delays, and customer concerns.
• Maintain accurate records of orders, shipments, and inventory transactions.
• Generate fulfillment and operational reports for management review.

Administrative Duties

• Prepare reports, spreadsheets, and operational documentation.
• Maintain databases and filing systems.
• Communicate with vendors, suppliers, and logistics providers.
• Support continuous improvement initiatives to increase efficiency and customer satisfaction.

• Associate's or Bachelor's degree in Business Administration, Human Resources, Supply Chain Management, or a related field preferred.
• 2+ years of experience in personnel administration, order fulfillment, logistics, or office management.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with HRIS, ERP, inventory, or order management systems is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team.

• Personnel administration
• Order processing and fulfillment
• Inventory management
• Employee relations
• Scheduling and workforce coordination
• Data entry and recordkeeping
• Time management
• Attention to detail
• Customer service
• Conflict resolution