DEPARTMENT MISSION

The Experience & Engagement Department at Azure is dedicated to fostering an environment that enables our team members to consistently provide superior service.

In our department, we live out the Azure vision by integrating it into everyday actions that reflect our Core Values. Our connection with customers is strengthened by our comprehensive understanding of our products, our empathetic approach, and our exceptional communication skills. We maintain and enhance our departmental objectives through regular training, vigilant monitoring, and analytical reviews, which enable us to identify and seize opportunities for improvement.

OVERVIEW

The Employee Services (HR) Coordinator serves as the primary point of contact for day-to-day human resources support. This role provides high-quality, bilingual service to employees and managers by supporting HR operations, employee records, onboarding and offboarding, policy administration, and compliance processes.

This position plays a critical role in ensuring employees experience consistent, respectful, and accessible HR support across the organization. The Employee Services Coordinator must be able to communicate fluently in English and Spanish to support our diverse workforce with clarity, dignity, and effectiveness.

ROLE PURPOSE

To deliver dependable, professional, and compassionate bilingual HR support while maintaining accurate systems, documentation, and processes that enable a healthy, compliant, and inclusive workplace.

KEY RESPONSIBILITIES

Employee Support & Frontline HR Service

• Serve as the first point of contact for employee HR questions, providing support in both English and Spanish related to policies, procedures, time off, onboarding, and general employment matters.
• Provide timely, respectful, and accurate responses while maintaining confidentiality and professionalism.
  Ensure language access so employees clearly understand processes, policies, and expectations.
  Direct complex issues to appropriate HR leadership or specialists as needed.

Onboarding & Offboarding Operations

• Coordinate bilingual onboarding activities including paperwork support, system setup, orientation logistics, and new hire checklists.
• Support offboarding processes including exit documentation, benefits transition notices, and exit interviews when appropriate.
• Ensure onboarding and offboarding processes are consistent, timely, compliant, and clearly communicated.

HR Records & Systems Management

• Maintain accurate and up-to-date employee records in HRIS and internal systems.
• Process employee changes including job updates, pay changes, status changes, and personal information updates.
• Ensure data accuracy, document retention, and confidentiality standards are upheld.

Manager & Leadership Support

• Assist managers with HR documentation, corrective action forms, performance documentation, and employee process guidance.
• Support preparation of coaching records, employment letters, and HR workflows.
• Serve as a bilingual administrative partner to leadership teams.

Attendance, Time-Off & Compliance Tracking

• Track attendance, PTO, and leave documentation.
• Support leave administration processes in coordination with the Benefits team.
• Monitor documentation for policy and regulatory compliance.

Policy Administration & Communication

• Assist with distributing, tracking, and communicating HR policies and procedures.
• Support policy acknowledgements and documentation tracking.
• Answer basic policy questions and help ensure understanding across language barriers.

Employee Relations & Documentation Support

• Assist with employee relations matters by gathering documentation, coordinating meetings, and maintaining confidential files.
• Support investigations, corrective actions, and performance processes.
• Maintain organized, audit-ready records.

Additional Responsibilities

• Support audits, reporting, and HR projects.
• Participate in continuous improvement of HR workflows and service delivery.
• Perform other duties as assigned by HR leadership.

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 2+ years of experience in HR, employee services, or administrative support.
• Fluency in both English and Spanish is required.
• Experience supporting diverse, multi-location, or operations-based workforces preferred.
• Strong working knowledge of HR processes, employee documentation, and confidentiality standards.
• Excellent interpersonal, organizational, and communication skills.
• Proficiency in HRIS platforms, Microsoft Office, Google Workspace, and document management systems.

Core Competencies

• Bilingual communication excellence
• Employee-centered service mindset
• High attention to detail and confidentiality
• Calm, professional problem-solving
• Strong organization and follow-through
• Cultural awareness and empathy

What Success Looks Like

• Employees feel supported, respected, and clearly informed in their preferred language.
• Managers receive timely, accurate HR operational support.
• HR records and compliance documentation remain accurate and audit-ready.
• Onboarding and offboarding experiences are smooth, welcoming, and consistent.
• Language access strengthens trust, engagement, and workplace effectiveness.