• Participate in Weekly Meetings with Team

• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.

• Review Reports

• Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities

• Maintain Quality Control i.e. reduce the need for return trips and warranty work

• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge:

• Minimum education of High School Diploma or Equivalent
• Some secondary education is desirable
• Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards

Work Experience:

• Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred

Skills and Competencies:

• Ability to take direction from upper management

• Accurately complete and maintain all paperwork
• Maintain vehicle and tools as per company policy
• Must have valid state driver's license and good driving record
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.

• Demonstrate positive team work and ability to be a team leader and mentor
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
• Leadership skills, including ability to communicate, address personnel issues and make fair decisions related to project demands, customer service and employee assignments

• Exceptional organizational planning, time management, and leadership skills required
• Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills
• Ability to professionally communicate with customers and provide excellent customer service
• Computer skills to operate Outlook Email, Word and Excel