Campground Guest Services Agent

Sundance by Basecamp, Kananaskis AB

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

About Sundance

Sundance by Basecamp is a glamping experience in trapper’s tents and tipis in the heart of Kananaskis Country, overlooking the Kananaskis river.

Why Work for Us?

Position Overview

We are seeking a full-time, seasonal Guest Services Agent to serve as a primary point of contact for campground guests. In this role, you will assist with guest inquiries, reservations, and check-ins while helping create a welcoming and positive experience for everyone visiting the campground.

The Guest Services Agent supports daily campground operations by providing administrative assistance, delivering excellent guest service, and assisting with retail operations at the Trading Post. This position works closely with the campground team to ensure guests receive friendly, efficient service and that day-to-day operations run smoothly.

This is a live-on-site role ideal for someone who enjoys working in a dynamic outdoor hospitality environment. The successful candidate will have strong organizational skills, the ability to multitask in a busy setting, and a proactive approach to problem-solving while supporting overall campground operations.

Wage: $18 per hour

Staff Accommodation: available on site. Applicants applying with a friend or partner are encouraged to apply, as shared staff accommodation may be available.

Shifts: Full-time, seasonal (May to October) position including days, evenings, and weekends

Key Responsibilities

Administrative Support

Technology & Systems

Guest Services

Trading Post (Retail Operations)

Laundry & Rental Services

General Campground Support

• Previous experience in Campground work is considered an asset.
• Able to live in a remote location.
• Strong computer skills and comfort with technology
• Working knowledge of Microsoft Office – Outlook, Excel, Word, Teams.
• Negative criminal record check.
• Strong communication and customer service skills
• Detail-oriented and organized
• Able to multitask in a busy environment
• Previous administrative, hospitality, or retail experience preferred

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.