Front Desk Host in North Charleston, South Carolina at Hyatt Place North Charleston

Position Summary
The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.
Essential Functions
• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash-handling and credit-card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary, or report to other departments for resolution; accommodate guest requests when possible within policies and procedures.
• Pre-register, block reservations, and take same-day reservations following hotel rate structures, discounts, and selling strategies; cancel reservations according to procedures.
• Accurately complete any logs and reports as specified by management.
• Arrange alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.
Job Specifications
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written and verbal communication, and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems.
• Excellent command of the English language; second-language proficiency desirable.
• Excellent time-management skills and ability to multitask and prioritize work.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Ability to maintain customer focus.
• Excellent organizational and planning skills.
• Ability to work well in a team environment.
• Ability to follow corporate standards and procedures.
Experience and Education Requirements
• High school education or equivalent work experience.
• One or more years of experience as a Front Desk Clerk or in another customer-service position is preferred. Exceptions may be considered for energetic, motivated professionals who demonstrate a strong willingness to learn, contribute, and grow with our team.
• Minimum training required per year as assigned by the company.
• Any additional training required by the manager.
Work Environment
• This is a full-time position. Overtime may be required occasionally.
• Workdays and work hours may vary.
• This position works indoors.