Front Desk Agent in Indianapolis, Indiana at Home2 Suites by Hilton

Job Summary:

Home2 Suites by Hilton is looking for a friendly, professional Front Desk Agent to join our busy hospitality team. As the first point of contact, you’ll help create a welcoming experience for every guest by supporting smooth check-ins and check-outs, managing reservations, and handling questions with care and efficiency. If you enjoy people, problem-solving, and a fast-paced environment, we’d love to meet you.

Benefits:

• MEC Plus Advantage Plan with Dental, Vision, and Supplemental Coverage through Reliance Standard

• Paid Holiday for Full Time/Part Time employees (upon hire)

• Paid Time Off for Full Time/Part Time employees after 6 months of service

• Nationwide employee stay discounts across participating hotel brands

Responsibilities:

• Greet and assist guests during arrival and departure

• Check guests in and out, ensuring accurate information and a smooth experience

• Process payments and issue room keys

• Respond promptly to guest questions, requests, and concerns

• Coordinate with housekeeping and maintenance to support guest needs

• Maintain accurate reservation and guest records

• High school diploma or equivalent required, and 1+ year of customer service experience preferred.
• Comfortable using hotel reservation software and learning new systems quickly.
• Ability to understand, follow, and accurately execute instructions and procedures.
• Strong customer service skills to effectively interact with internal and external guests, using patience, tact, and diplomacy to defuse anger and resolve issues.
• Ability to collect accurate information, communicate clearly, and take appropriate steps to resolve guest concerns.
• Able to stand for extended periods and work weekends as scheduled.

Keystone Hospitality, LLC dba Home2 Suites by Hilton is conveniently located next to The Fashion Mall at Keystone, near Grand Park Sports Campus, Ruoff Music Center, and the new Fisher Event Center. We’re committed to creating a welcoming, supportive workplace for our team, and we were voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement based on associate opinion surveys in 2025.