SUMMARY: This position is responsible for ensuring a safe environment for all by monitoring and documenting client’s behaviors and vital signs. Works collaboratively with clinicians and credentialed staff to complete routine duties.

DUTIES AND RESPONSIBILITIES:

· Prepare patient admission to the facility by completing patient screening, screen for potential medical issues, record patient vitals, and complete all agency forms in the admission packet.

· Have a working knowledge of all STARS, Mental Health and other social service agencies within Spokane County and facilitate client movement through identified systems.

· Prepare and complete referral and discharge forms.

· Search and accurately inventory patient property.

· Check and record patient vital signs.

· Keep accurate count of all patients and perform periodic room checks.

· Assist with medication observation for patients.

· Answer phones and refer appropriately.

· Conduct educational and informational community meetings.

· Ensure safety of patients and staff by following the policies and procedures.

· Attend all mandatory staff meetings.

· Adhere to HIPAA and 42 CFR laws and regulations to ensure patient confidentiality.

· General light cleaning such as laundry, mopping and maintaining clean communal areas and workspaces.

· Other duties as assigned by Supervisors.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory responsibilities.

QUALIFICATIONS:

· No prior experience or training.

· No education requirements.

· Computer skills required: Microsoft Office Suite

COMPETENCIES:

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; maintains healthy boundaries with clients and co-workers; Upholds organizational values.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Promotes a positive image of the company; Responds to requests for service and assistance; Meets commitments.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Maintains good attendance record; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative – Takes action; seeks new opportunities; Strives to see projects to completion; Asks for and offers help when needed.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Communication - Writes clearly and informatively; Edits work for spelling and grammar; Communicates well; Good listening skills; Able to read and interpret written information.

· Problem Solving- Ability to identify problems and concerns; uses problem solving skills and prior experiences to make responsible decisions.

· Documentation- Effectively and accurately communicates client information within an electronic health records system in a timely manner.

· Job Knowledge- Understands facets of job; Aware of duties and responsibilities; Keeps job knowledge current

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Frequently required to walk.
• Occasionally required to sit.
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Frequently exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 40 pounds
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.