JOB TITLE: Pharmacy Technician II

EMPLOYER: Twelfth One, LLC dba Aspen Infusion

DEPARTMENT: Pharmacy

REPORTS TO: Director of Pharmacy

SUMMARY: Pharmacy Technician II is responsible for assisting the Pharmacist with filling orders received by the pharmacy. Home Infusion Pharmacy Technician will perform duties relating to the filling and dispensing of medications from the pharmacy to the patient's home or appropriate facility in a prompt and accurate manner. This technician has advanced knowledge and skills in two or more specialty areas in the pharmacy.

DUTIES AND RESPONSIBILITIES:

• Assisting the pharmacist by contacting patients over the phone to schedule routine medication refill deliveries, track lab results (for pharmacist review), fax all lab results (after review) to prescriber office, RX claim adjudication and other day to day activities under the direct supervision of the pharmacist.
• Support the clinical pharmacist by providing superior customer service to ensure timely delivery of patients' medication to their homes.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Represent the company in a professional and courteous manner in all interactions with patients.
• Manage the daily schedule for patient deliveries, manage inventory, create delivery tickets with individualized patient supplies based on appropriate therapy.
• Assist with ongoing patients and also new admissions to review new referrals to ensure all necessary documentation is included prior to pharmacist review.
• Compound, dispense and package medications under the direction of the on-duty pharmacist.
• Ensure compliance with all licensure and federal, state, and local laws and regulations; observe the company’s policies on ‘’best practices’’.
• Assist in resolving patient concerns and complaints.
• Assume on-call responsibilities in accordance with company guidelines.
• Report product incidents as required in accordance with company policy.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
• Participate in company committees when requested.
• Participate in in-service education programs provided by the company.
• Pursue continuing education programs appropriate to job responsibilities and certification requirements.
• Perform other duties as assigned by the Pharmacist.

The following functions require the professional judgment of a pharmacist and may not be performed by a company technician:

• Acceptance of verbal prescriptions.
• Certification of filled prescriptions.
• Weighing or measuring active drug ingredients without verification by a pharmacist.
• Reconstitution of prefabricated medication without verification by a pharmacist.
• Entry of orders into the computer system without verification by the pharmacist.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Preferred at least one (1) year of sterile compounding experience in a USP 797 compliant cleanroom OR one (1) year of aseptic preparation of infusion-related pharmaceuticals in a hospital or home infusion setting.
• USP 797 Sterile Compounding Training certificate or on-the-job training in sterile compounding is highly preferred.
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to evaluate options and to make efficient decisions.
• Current license/certification as a Certified Pharmacy Technician
• Current knowledge of all applicable state and federal pharmacy laws, rules and regulations.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

COMPETENCIES:

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, talk, and hear.
• Continually required to utilize hand and finger dexterity.
• Occasionally work around fumes, airborne particles, or toxic chemicals.
• Occasional exposure to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Occasionally required to lift/push/carry items up to 30 pounds.
• Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception, and the ability to adjust focus.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. We reserve the right to revise job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.