Job Title: Data Analyst

Location: System Business Office

Department Name: Patient Accounts

Req #: 0000238831

Status: Salaried

Shift: Day

Pay Range: $52,666.00 - $72,416.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Data Analyst supports the Patient Accounts Department Leadership with key operational, and revenue cycle reporting functions. The Data Analyst provides direct and indirect support to management team by analyzing key performance indicators, track and trend data to identify issues. The Data Analyst Role supports Self-Pay Operations and Patient Financial Services by analyzing account-level and operational data to identify trends in patient balances, disputes, and to improve SP collections. This role transforms raw data into actionable insights that improve collections performance, reduce patient complaints, and enhance financial accuracy.

Qualifications:

Required:

• HS diploma or GED equivalent
• Knowledge in all aspects of Patient Access workflows
  • Self-Pay experience preferred
• Proficiency in Microsoft Office Suite
  • Advanced Excel experience required
• Medical terminology and computer skills
• Minimum of 5 years in healthcare

Preferred:

• Bachelor’s Degree preferred

Scheduling Requirements:

• Full-Time, Salaried position– 37.5 hours a week
• Travel to Oceanport, NJ as needed
• Some travel may be required, otherwise remote
  • Must reside in NJ, NY or PA

Essential Functions:

• Generate daily and weekly SP WQ and operational reports
• Monitor self-pay balance aging trends
• Audit high-balance accounts
• Review denials and adjustments impacting SP balances
• Identify accounts that should have been to insurance
• Analyze root cause of patient escalations
• Recommend corrective action based on findings.
• Utilize system generated reports to analyze data
• Analyze data to identify issues and areas of opportunity
• Create tracking and trending reports for each issue
• Provide summary findings to leadership teams
• Assist with creating action plans to address and resolve issues
• Develop reports to quantify the value and financial risk for each area
• Work the Patient Access, clinical departments and other Revenue Cycle teams to develop standard reports and expectations
• Participate in the Revenue Cycle meetings and report on trends and areas of focus
• Meet with Patient Access leadership to collaborate on areas of risk and revenue loss and develop trending reports associated to each area
• Audits and reviews workflow, patient processing and quality standards
• Identifies areas of improvement, creates and monitors routine reports to ensure data integrity
• Researches and maintains statistics on all errors or inconsistencies that exist,
• Provides recommendations for improvements
• Creates monthly statistical analyses which supports the department performance improvement initiatives
• Prepares, creates and develops reports that ae part of the Revenue Cycle Committee and Denials Task Force
• Manages the distribution of the reports and validates the accuracy and reliability of the data being presented.
• Basic understanding of healthcare revenue cycle functions including billing, coding, and collections.
• Strong organizational and analytical skills with attention to detail.
• Ability to communicate clearly and professionally with patients, coworkers, and external partners.
• Strong problem-solving and time-management abilities in a deadline-driven environment.
• Knowledge of HIPAA and patient confidentiality practices.
• Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests.
• Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs.
• Uses sound employee relations practices and maintains high levels of visibility and accessibility.
• Follows through on all customer requests and inquiries in a timely fashion.
• Utilizes principles of CQI in all work situations.
• Seeks feedback and recommendations from others to improve the quality, processes and services.
• Contributes to improving quality services and productivity (takes the initiative to continually evaluate ones work, report problems, suggest solutions and try new ideas).
• Effectively allocates and schedules resources.
• Able to project and appropriately staff the unit/department to effectively function to demand.
• Utilizes resources, both labor and non-labor to maximize efficiency and quality.
• Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.
• Determines priorities and organizes work and time to meet them.
• Follows sound employee retention techniques; effective selection and interviewing, recognition, fair and timely discipline, and ongoing performance feedback.
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively.
• Demonstrates cultural competency and ability to maintain a diverse workforce.
• Completes tasks and assignments in a timely, accurate and efficient manner.
• Remains positive and focused despite obstacles and setbacks.
• Demonstrates a sense of urgency in completing assignments.
• Organizes multiple assignments and/or projects simultaneously to accomplish goals.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer