Position Summary
This position provides front line support for Ai’s clinical processes, which includes but not limited to in/outbound calling to schedule candidates for testing (drug, breath & alcohol, and physical exams), requesting and coordinating the retrieval of results from clinics, and/or assisting in the general data and file management of Ai’s clinical programs.

Essential Duties and Responsibilities
This position includes the following responsibilities. Other duties may be assigned to meet business needs.
• Perform data entry and/or data file management using word processing, spreadsheet or database commands across one or more business units and format material as required
• Creation of client paperwork and reports using Microsoft Office – Outlook, Word, Excel, MicroStrategy, and Adobe Acrobat Pro
• Client, applicant and vendor interaction via phone and e-mail
• Provides timely updates and assistance that enables teams to provide professional communications to the client
• Performs analysis and identifies potential problems or discrepancies prior to contacting clients, applicants or vendors
• Identify exceptions to the standard operating procedures of the position and escalate them as necessary
• Consistently meet the established daily unit quota for the position based on the services being performed
• Produce quality output and accuracy/error rate within thresholds defined by the position, with and without direct supervision
• Work accurately and effectively as a team contributor on all assignments
• Basic clerical duties
Qualification/ Requirements
• Computer literate with a working knowledge of Microsoft Office – Outlook, Word, Excel and Adobe Acrobat Pro
• Ability to convey information clearly and concisely using appropriate grammar, spelling and punctuation in computer systems and in written and verbal correspondence
• Must present a helpful demeanor, customer service orientation and demonstrate the ability to be a contributing team member in a fast paced, ever changing environment
• Handle multiple projects with changing priorities, while working both independently and as part of a team
• Effective communicator with the ability to follow both oral and written instructions
• Strong organizational and follow through skills and particularly strong attention to detail
• Properly handle confidential information and records
• Strong keyboard skills (60 WPM, 95% accuracy)

Supervisory Responsibility
• This position has no supervisory responsibilities.

Position Type/Expected Hours of Work
• The position is a full time position
• The employee must be available and present for pre-determined 8 hour shifts between the hours of 8:00 a.m. to 8:00 p.m., M-F, and must work 37.5 hours each week to maintain full-time status.
• Some flexibility in hours is permitted. Part time employment may also be considered if agreed upon in advance with management

Travel
• No travel requirements for this position

Education/Training/Experience
• High School Education or GED equivalent