Primary Purpose:

Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide outstanding customer service. Act as the dispatcher based On branch rental volume,

Essential Functions:

• Customer Satisfaction- ensure your team is exhibiting Admar’s standard’s for customer service through observation, and coach team members when necessary
• Supervise and assist Rental Coordinators answering rental calls and quoting rates. Act as QA/QC control for all documentation and processes the rental team is responsible for
• Monitor, understand and report rate exceptions.
• Communicate with salesman to coordinate on-time deliveries via Rental Coordinators and Dispatcher
• Supervise Dispatcher in planning delivery and pick up routes to efficiently utilize resources
• Monitor equipment availability, be proactive in sourcing equipment form other branches, or from customers that are past due ion pick up
• Coordinate rental repair priorities with Service Manager for emergency rentals
• Monitor delivery vehicles for legal and safety requirements
• Control costs of re-rentals and 3rd party hauling
• Training new Rental Coordinators and assisting existing Rental Coordinators in keeping up to date on product knowledge
• Monitor paperwork is processed daily such as, but not limited to; Cycle bills and cash payments, pick up dates, rate exception report, open PO’s etc
• Performs other duties as assigned

Skills:

• Confidentiality
• Comfortable in a fast paced environment
• Strong verbal and written communication skills with management, employees and customers
• Strong understanding of MS Office
• Strong math skills. Must be able to understand and calculate percentages, perform multiplication
• Exceptional phone skills
• Willingness to lead others, set expectations and help team members maintain the correct level of urgency, professionalism and collaboration
• Ability and willingness to learn new skills
• Capable of handling multiple tasks efficiently /organizational skills
• Highly competent computer skills including Microsoft Office

Experience/Education:

• Degree from an accredited 4 year college or university
• Verifiable work history of progressive responsibility
• Verifiable references
• Preference given to those have the ability to relocate within the northeaster US
• 2-5 years experience in Supervision
• 2-5 years experience as a Rental Coordinator – preference given to those with rental industry experience
• Combination of experience and education can be substituted for the 4 year degree requirement

Physical Demands:

• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.