OPERATIONS MANAGER-IDD SERVICES at Lehigh Human Support Services – Allentown, Pennsylvania

Position Summary

Lehigh Human Support Services is seeking a dedicated and experienced Operations Manager — IDD Services to oversee the daily operations and performance of our residential programs serving individuals with intellectual and developmental disabilities (IDD).

This role is responsible for ensuring operational excellence, program quality, staff supervision, and regulatory compliance across residential services while supporting strategic initiatives led by senior leadership.

The Operations Manager will work closely with the COO and Quality & Compliance team to ensure programs operate efficiently, meet ODP regulatory standards, and deliver high-quality person-centered care.

Key Responsibilities

Program Operations & Compliance

Provide day-to-day operational oversight of residential programs in accordance with ODP 6100 & 6400 regulations and agency policiesEnsure homes maintain compliance with licensing standards including safety, documentation, and environmental requirementsPartner with Quality & Compliance to support internal audits, licensing readiness, and corrective action implementationMonitor documentation accuracy including individual records, medication logs, financial records, fire drills, and daily logsIdentify operational risks and escalate concerns to senior leadership

Staff Leadership & Supervision

Supervise Program Managers / House Supervisors to ensure effective program oversightSupport recruitment, onboarding, and training initiatives in collaboration with HR and leadershipConduct regular supervision meetings and performance reviewsProvide coaching, mentorship, and corrective action when necessaryPromote a positive, accountable, and mission-driven culture

Individual-Centered Service Delivery

Ensure effective implementation of Individual Support Plans (ISPs) and person-centered outcomesMonitor quality of care, community integration, and individual satisfactionEnsure proper medication management protocols are followedCollaborate with clinical and support teams to address individual needsPromote best practices in person-centered and trauma-informed care

Operational Management

Oversee staffing coverage and scheduling across residential programsMonitor operational metrics and program performance indicatorsEnsure proper maintenance and safety of program vehicles and equipmentAssist with operational budgeting and expense monitoringLead implementation of process improvements and new initiatives

Incident & Crisis Management

Support incident response and follow-up actions in collaboration with Quality & ComplianceServe as operational escalation support for urgent program mattersEnsure timely reporting and resolution of incidents

Qualifications

Education

Bachelor’s degree in Human Services, Social Work, Psychology, Business Administration, or related field required

Experience

Knowledge & Skills

Strong knowledge of ODP 6100 & 6400 regulationsProven leadership and team development skillsStrong organizational and problem-solving abilitiesExcellent communication and interpersonal skillsAbility to manage competing priorities in a fast-paced environmentProficiency in EHR systems, Microsoft Office, and data tracking

Preferred Qualifications

Dual Diagnosis or behavioral health experienceKnowledge of Positive Behavior Supports (PBS)Experience with crisis interventionTrauma-informed care training

Why Join Lehigh Human Support Services

At Lehigh Human Support Services, we are committed to empowering individuals with intellectual disabilities to live meaningful and independent lives.

As a growing ODP-licensed provider, we offer a collaborative environment where leaders can make a direct impact on program quality, operational excellence, and service innovation.

This role provides an opportunity to grow into senior leadership as the organization expands.

Work Schedule

Full-time position with occasional evening, on-call, and direct in-ratio staffing support as necessary to maintain program operations and regulatory compliance.

Equal Opportunity Employer

Lehigh Human Support Services is an equal opportunity employer committed to diversity and inclusion in the workplace.

How to Apply

Interested candidates should submit a resume and cover letter to:
odosunmu@lehigh-hss.com

Please include “Operations Manager — IDD Services” in the subject line.