ASC Director of Operations at US Digestive Health – Exton, Pennsylvania

Summary/Objective

The Director of ASC Operations will lead a portfolio of centers with accountability for communicating and executing the growth strategy, direct facility P&L responsibility and overall operation execution.

Essential Functions

• Ensure leaders, teams, and physicians achieve clinical excellence and drive zero harm through adoption and standardization of Clinical Quality standards
• Provides operational oversight and leadership support to direct reports and portfolio of centers to ensure strong facility leadership, clinical excellence and patient care, operational and financial performance, and teammate and physician relationships and engagement.
• Partners in the process of setting the strategic vision and goals for the region with the Regional Directors and partners with facility Managers to implement for their set of facilities to align with the goals of the region.
• Direct P&L responsibility for portfolio of centers including annual budget development, monthly financial development, improving and monitoring KPIs, action planning, and direct actions to positively impact top line growth, margin improvement and distribution.
• Recruits, leads, mentors, and develops a high performing team of facility teammates, leaders and managers of operations modeling and promoting USDH values, supporting teammates growth and operational excellence.
• Establish, maintain and grow relationships including health system and physician partners, care delivery organizations, and other key internal and external stakeholders
• Source and develop key relationships and growth opportunities with prospective customers including physicians, physicians groups, health systems, health plans, and CDO’s.
• Guides the regional safety culture focusing on structure, processes and monitoring systems deployed by USDH that demonstrate and drive patient harm prevention.
• Employs a comprehensive strategy of visioning, development and accountability.
• Work cross functionally with all support services lanes including clinical, finance, revenue cycle, supply chain, D&I, Legal, Compliance, HR and all functions to gain alignment and collaborate on mutual goals.
• Partner with development, business development and Strategic Service Line teams to source and execute on share of practice and growth opportunities including acquisitions, de novos, service line expansion and physician recruiting opportunities.
• Live USDH’s Values and model the way for his/her team while recognizing and rewarding teammates living the mission and enhancing our culture of inclusion.
• Competencies
• Experience with electronic medical record system with the ability to troubleshoot, required
• Possess action-oriented, entrepreneurial, adaptable, and innovative mindset to business planning and implementation.
• Ability to work effectively in collaboration with diverse groups of people.
• Exceptional leadership skills with the ability to coach staff, supervise, and develop high-performance teams, set, and achieve objectives, and manage a budget.
• Commitment to quality programs and data-driven program evaluation.
• Proactive self-starter; self-motivated individual with a positive attitude.
• Ability to communicate effectively, both orally and in writing, for the purpose of disseminating information.
• Strong interpersonal skills, ability to develop and maintain cooperative working and business relationships.
• Familiarity and understanding of industry trends, market activities and competitive landscapes with the ability to interpret the trends and competitive information and develop tactics to respond to changes in the marketplace
• Demonstrated skills in problem identification and resolution at a functional level. Ability to recognize potential problems and proactively recommend / take corrective actions.
• Ability to organize and manage multiple priorities.
• Must have exceptional ability to persuade, influence, negotiate, and make presentations.
• Ability to develop strong, trust-based business relationships within all levels of organizations, including senior level executives.
• Ability to present a courteous and professional image with both internal and external customers.
• Strong interpersonal skills (maturity, good judgment, diplomacy, and patience). Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Must be an influential leader able to build consensus and sell ideas to many different levels of the organization.
• A strategic thinker which translates the vision into multiple short- and long-term goals, i.e. a tactical plan.
• Advanced proficiency in Microsoft Office, internet, and job-specific software

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

• Physical Conditions: Noise, Extreme temperatures, Vibration Wet and/or humid
• Hazards: Mechanical, Electrical, Chemical, Explosives, Radiant energy, Burns, Other
• Atmospheric Conditions: Fumes, Odors, Dusts, Mists, Gases, Poor ventilation, Others
• Occupational Exposure:

o Category I - This position has a high probability occupational exposure to Blood Bourne Pathogens/Tuberculosis.o Category II - This position may have occasional exposure to Blood Bourne Pathogens/Tuberculosiso Category III - Exposure to Blood Bourne Pathogens/Tuberculosis is unlikely.

Physical Demands

The physical demands include standing, walking, and occasionally lifting or moving up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Traveling to different centers is expected for this position.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

• Bachelor’s degree is required, MBA, MHA, or advanced degree preferred.
• Minimum of 5-7 years work experience in healthcare, coupled with 2+ years of leadership experience
• Experience in ASC, outpatient, surgical site, and multi-site healthcare settings is preferred.
• Experience in navigating and managing accreditation process for an ambulatory surgery center