Assistant General Manager in Malvern, Pennsylvania at The Buttery

Overview

The Assistant General Manager (AGM) plays a vital role in the daily success and long-term growth of The Buttery. Working closely with the General Manager, the AGM helps oversee all aspects of café operations, from leading and supporting the team to ensuring exceptional customer experiences and maintaining high standards across service, quality, and efficiency.

This is a hands-on leadership role for someone who thrives in a dynamic environment, loves hospitality, and brings a strong sense of ownership and care to everything they do. The ideal candidate is an experienced food and beverage leader who is organized, adaptable, and passionate about building strong teams and positive culture.

Responsibilities

• Lead daily operations of the store and café alongside the General Manager, stepping in as Manager on Duty as needed, and driving a positive, efficient, and accountable team culture.
• Ensure exceptional customer service, handling inquiries and resolving issues to uphold a welcoming and professional guest experience.
• Oversee staffing and scheduling, including training, coaching, and performance support, while managing labor to meet operational and budget goals.
• Support financial and operational goals, monitoring sales, COGs, labor, and expenses, and identifying areas for improvement in workflows and profitability.
• Maintain product quality and merchandising, supporting food and beverage prep, menu development, inventory, and retail display standards.
• Ensure health and safety compliance, keeping all front- and back-of-house spaces clean, organized, and up to code.
• Collaborate on marketing and promotions, assisting with initiatives that drive customer engagement, brand awareness, and sales.

Qualifications

• 2+ years of café shop management experience, with a strong foundation in food and beverage operations.
• Proven leadership skills, with the ability to motivate, support, and guide a team in a fast-paced environment.
• Exceptional customer service mindset, dedicated to creating a warm, high-quality guest experience.
• Strong organizational and financial abilities, including multitasking, budgeting, cost control, and reporting.
• Excellent communicator, adaptable, and comfortable collaborating with staff, customers, and vendors alike.
• Passion for Quality: A genuine passion for high-quality food, beverages, and customer service.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Health/Dental/Vision Insurance, Food/Beverage Discounts and more!

About Us

We believe in more than just serving exceptional food and drink, we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things:

• a great local eatery
• the village bakery & patisserie
• an exceptional specialty coffee shop
• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.