Position Summary

The Market Manager serves as the subject matter expert (SME) for their assigned business unit and market. This role is responsible for providing technical expertise, training, and sales support to field representatives, both virtually and alongside them in front of customers. The Market Manager also acts as the product manager for their designated market and serves as the key account manager for major clients, ensuring customer satisfaction, growth, and retention.

This is a highly visible role that blends technical knowledge, training leadership, and customer-facing commercial responsibilities to drive market performance.

Key Responsibilities

Subject Matter Expertise & Training:

• Act as the primary subject matter expert for the assigned business unit, maintaining up-to-date knowledge of products, services, regulations, and market trends.
• Provide training, guidance, and development support to field representatives through virtual sessions and in-person customer visits.
• Support sales reps in positioning solutions effectively with customers.

Sales & Customer Support:

• Participate in customer meetings and presentations with field reps to reinforce technical credibility and build trust with clients.
• Partner with sales leadership to design and deliver market-specific sales strategies.
• Serve as escalation point for complex technical or customer questions.

Market Production Management:

• Act as the production manager for the assigned market, ensuring operational efficiency, resource alignment, and timely delivery of services.
• Collaborate with operations and service delivery teams to ensure customer commitments are met or exceeded.
• Monitor market performance, identifying opportunities for process improvements and efficiency gains.

Key Account Management:

• Own and manage relationships with key accounts within the market.
• Develop account plans to strengthen partnerships, drive revenue growth, and ensure customer satisfaction.
• Act as the central point of contact for strategic customers, coordinating internally across functions to address needs and issues.

Qualifications:

• Bachelor’s degree in Business, Marketing, Healthcare, Life Sciences, or related field (or equivalent experience).
• 5+ years of experience in sales, market management, or customer-facing technical support roles.
• Strong knowledge of [insert relevant industry – e.g., Med Gas, Biomed, Calibration, Controlled Environments, etc.].
• Proven ability to train and develop sales or field teams.
• Demonstrated success in key account management and customer relationship building.
• Strong organizational, communication, and presentation skills.
• Ability to travel within the assigned market.

Key Competencies:

• Technical Expertise: Deep knowledge of assigned business unit’s products, services, and regulations.
• Trainer & Coach: Effective at building confidence and competence in others.
• Customer-Centric: Builds trust and long-term relationships with customers.
• Operationally Minded: Ensures market production goals and service commitments are achieved.
• Strategic & Tactical: Able to balance big-picture planning with hands-on execution.

Physical Demands:

• Ability to sit, stand, bend, reach, work at computer, and drive for extended periods of time.
• Lift up to 25lbs.