JOB SUMMARY

The Operations Director for Independent Operations provides strategic and operational leadership for daily tour operations, guest experience, and financial performance. This role ensures operational excellence, alignment with company values, and financial accountability across all activities. The Director oversees logistics, staffing, maintenance, and quality control for all tour and excursion programs, while supporting the President of Tourism and the finance team with accounting functions such as budgeting, forecasting, and expense tracking.

This position plays a key leadership role in advancing the Huna Totem Corporation mission by ensuring that the independent operations delivers safe, high-quality, and culturally grounded visitor experiences that reflect our values of being Culture-Driven, Community-Centric, and Business-Focused.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Leadership

Oversee day-to-day operations of independent operations, retail, food & beverage, tours, transportation, and guest services.Develop and implement operational procedures that enhance safety, efficiency, and service quality.Ensure all tours meet company standards, regulatory requirements, and guest satisfaction goals.Coordinate staffing levels and schedules in alignment with seasonal business needs.Work collaboratively with Huna Totem Tourism leadership to ensure seamless guest experience integration across Icy Strait Point and other tourism entities.

Financial & Administrative Oversight

Support accounting functions including processing invoices, tracking revenues and expenses, and reconciling accounts in coordination with the corporate accounting department.Assist in preparing budgets, forecasts, and variance analyses.Monitor operational costs and identify opportunities for savings or efficiencies.Ensure compliance with financial controls and timely submission of required documentation.

Leadership & Team Development

Recruit, train, and mentor operations team members; foster a culture of safety, accountability, and teamwork.Provide ongoing performance feedback and professional development opportunities.Lead by example in demonstrating professionalism, cultural respect, and strong work ethic.

Strategic & Cross-Functional Collaboration

Partner with the Marketing, Guest Services, and Maintenance teams to optimize tour performance and guest satisfaction.Participate in strategic planning and long-term growth initiatives for the independent companies.Represent Independent Companies in community partnerships, cultural engagement efforts, and local collaborations supporting Huna Totem’s mission.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Work is performed in both office and outdoor operational environments.Must be able to stand or walk for extended periods and occasionally lift up to 25 pounds.Occasional travel between Juneau and Hoonah is required.Ability to work flexible hours, including weekends or evenings during peak tourism season.

QUALIFICATIONS

Education and Experience

Bachelor’s degree in Business Administration, Tourism Management, Accounting, or a related field preferred.Minimum five (5) years of experience in management of tourism, operations, or hospitality required with oversight into food & beverage and retail in addition to tour operations.Experience with accounting processes, budget management, and financial reporting preferred.Knowledge of Alaska Native culture, tourism, and community relations a plus.

Skills and Competencies

Strong leadership and organizational skills with the ability to manage multiple priorities.Working knowledge of accounting software (QuickBooks, ADP, or similar) and proficiency with Microsoft Office Suite (Excel, Word, Outlook).Excellent communication and interpersonal skills.Demonstrated ability to lead teams through seasonal and operational fluctuations.Commitment to Huna Totem’s Guiding Principles and cultural values.

Additional Information

This job description is not exhaustive and may include other duties necessary to support the goals and objectives of Huna Totem Corporation and its subsidiaries.

Huna Totem Corporation is an Equal Employment Opportunity employer, with Native Preference under P.L. 93-638.

General Laborer

Location: Icy Strait Point, Hoonah, Alaska
Reports To: Facilities & Maintenance Manager
Category: Seasonal | Non-Exempt
Salary Range: $20.00 per hour

Position Summary

The General Laborer provides hands-on support to the Facilities & Maintenance team at Icy Strait Point, assisting carpenters, public space crews, and heavy equipment operators. This role is essential to maintaining safe, clean, and functional guest and employee areas in a high-volume tourism and marine environment. The position requires consistent physical labor, flexibility, and the ability to work safely in all weather conditions.

Essential Duties and Responsibilities

Assist carpenters with construction, repair, and maintenance projects.Support public space teams with cleaning, upkeep, and preparation of guest and employee areas.Assist equipment and machine operators by staging materials, guiding equipment movement, and maintaining safe work zones.Perform heavy lifting, carrying, loading, and unloading of materials up to 75 lbs on a regular basis.Chop, stack, and move firewood and construction materials.Move furniture, equipment, tools, and supplies as needed across the property.Perform basic maintenance tasks such as debris removal, minor repairs, and site cleanup.Maintain clean and organized work areas.Follow all safety procedures, OSHA standards, and company policies.Respond to urgent operational needs during peak cruise days.Other duties as assigned.

Physical Requirements & Work Environment

Regular lifting, carrying, pushing, and pulling up to 75 lbs.Ability to stand, walk, bend, kneel, climb, and work on uneven surfaces for extended periods.Work performed indoors and outdoors in all weather conditions, including rain, cold, and variable coastal environments.Exposure to heavy equipment, hand tools, noise, and marine conditions.

Qualifications

Ability to perform physically demanding work for extended periods.Comfortable working around heavy equipment and construction environments.Strong work ethic, reliability, and attention to safety.Ability to follow directions and work as part of a team.Construction, maintenance, or outdoor labor experience preferred but not requiredValid driver’s license preferred.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638. Applicants must have proof of legal authority to work in the United States.