CREW MEMBER

Reports to: Shift Leader/Assistant General Manager/General Manager – Champs Chicken

FLSA Status: Non-Exempt

SUMMARY

As a Crew Member at Champs Chicken, you will be an integral part of delivering excellent customer service and supporting the restaurant's day-to-day operations. You will assist with food preparation, ensure cleanliness, and provide a positive experience for every guest. Your dedication and teamwork will help maintain our high standards of food quality and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and engage customers in a friendly, professional manner. Provide excellent service by taking orders, answering questions, and delivering food in a timely and courteous manner.
• Prepare and assemble food orders according to Champs Chicken’s standards. Ensure all food items are cooked and presented correctly and safely.
• Keep your work areas, including the kitchen, dining area, and restroom, clean and organized according to health and safety standards.
• Work alongside fellow Crew Members and Shift Leaders to ensure a smooth operation during shifts. Assist with various tasks as needed, including cleaning, restocking, and food prep.
• Ensure food is of the highest quality, meeting Champs Chicken’s standards for taste, appearance, and hygiene.
• Operate the point-of-sale system, ensuring accuracy with cash and card transactions.
• Assist with order packaging and ensure orders are accurate and delivered to customers promptly.
• Help with stocking supplies, keeping track of inventory, and ensuring that all necessary materials are available for service.
• Adhere to all safety and food handling procedures to ensure the health and safety of both customers and team members.
• Address customer concerns or issues with professionalism and work towards a resolution that maintains guest satisfaction.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possesses excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to work in a fast-paced, sometimes challenging environment and multi-task effectively.
• Ability to lead by example and motivate team members in a positive manner.
• Able to read, write and speak in English.
• Able to perform basic math.
• Demonstrate trained food safety knowledge.
• Acquire county food handler’s cards if applicable.
• Able to work full-time hours and a flexible schedule that includes days, nights, weekends and holidays.
• Food service experience is preferred.

WORKING CONDITIONS

• Work is generally performed in a restaurant environment.
• Frequently work with high temperatures associated with the cooking equipment.
• Regular exposure to cold temperatures while working in food coolers and freezers.
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed.
• As a condition of employment, you are required to obtain a valid Food Handler’s Safety Card within thirty (30) days of your start date. You will be responsible for completing any necessary training and certification requirements to obtain this card. Continued employment in this position is contingent upon maintaining this certification in good standing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Lift/carry up to 10 pounds constantly, 20 pounds frequently and 50 pounds occasionally.
• Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for extended periods.
• Frequently push or pull trash cans, brooms, mops, and mop buckets.
• Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
• Frequently stoop or squat to reach items on low shelves or on the floor.
• Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers, and food service equipment.
• Continuously verbally communicate with and listen to customers, management and other team members in English to ensure optimal performance and safety.

SUCCESS FACTORS

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell and maintaining a properly-trained staff
• Express genuine care for the team, the customers and the business

Honesty & Integrity

• Maintain professional and ethical leadership behaviors at all times. Lead by example
• Maintain confidentiality regarding private employee matters
• Create accurate records including Waste Logs, bank deposits, inventory, etc.

Act Like an Owner

• Ensure business operations follow Champs Chicken procedures
• Drive profitability by managing labor and materials costs and employs strategies to increase same store sales
• Invite feedback and listen to ideas
• Maintain open communication with all co-workers

Maintain High Standards

• Always perform tasks to the highest standards and hold team accountable for doing the same
• Arrive punctual and ready to begin work assignments

Positive Attitude

• Express praise and appreciation to team as/when appropriate
• When available, use the rewards system to reinforce good performance
• Can successfully resolve conflicts when necessary