Summary

Manages the operation of the stores to achieve maximum sales performance during shifts as scheduled.

• Achieves Maximum sales performance by ensuring:

• New employees are trained.

• That the store is adequately staffed.

• Store is properly merchandised and is clean.

• Cash registers have adequate change reserves.

• Assists the cashier when needed.

• Implements all aspects of the customer service program.

• Provides training by answering questions, giving directions, and offering feedback about task pe1formance to employees and community service workers.

• Assists in limiting store injuries by providing safety guidelines to employees, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.

• Daily reports on performance of the assigned crew and furniture department; suggests disciplinary actions and terminations to the store manager.

• Maintains daily employee attendance records in assigned departments and makes employees aware of issues.

• Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.

• Ensures all shopping carts are in the store at closing.

• Follows closing procedures in the Operations Manual to ensure the store is secured at the close of each business day.

• Prepares the production room for the next shift by ensuring that dropped off donations are inside store.

• Reports to the store manager or supervisor.

• Gives direction to store employees during assigned shifts.

Knowledge, Skill and Ability

• Knowledge of styles and trends.

• Ability to identify merchandise quality and price it accordingly.

• Ability to read and comprehend simple instructions, short correspondence and memos.

• Ability to write employee warnings, which provide clear feedback to employee.

• Ability to effectively present information in one on one and small group situations to customers and employees.

• Ability to delegate and follow up to achieve established results.

• Ability to work as a productive member of a team.

• Experience working with a diverse workforce.

• Ability to work with individuals possessing developmental disabilities.

• Ability to use good judgment.

• Energy to take on fast-paced work.

• Strong written and verbal communication skills.

• Good listener.

• Works inside in a production and retail environment.

• Exposure to temperature fluctuations.

• While performing the duties of this job, the employee is regularly required to speak, hear, stand and move throughout the store.

• Use upper body strength to frequently lift and/or move up to 30 pounds.

• While performing the duties of this job, the employee may occasionally be exposed to dust from donations.

• While performing the duties of this job, the employee is constantly standing, bending and stooping and occasionally walking.

• While performing the duties of this job, the employee must be able to lift the arms shoulder height or above.

• While performing the duties of this job the employee must be able to push or pull clothing racks weighing up to 15 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, working environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.