The Lead Administrator at Sleep Better Austin Treatment supports the day-to-day operations of our behind-the-scenes administrative team. Under the direction of the Admin Manager, this position plays a key role in supporting team performance, ensuring schedule optimization, auditing workflows, and contributing to ongoing training and development. This role is ideal for a proactive, detail-oriented individual who thrives in a collaborative, non-patient-facing environment and is passionate about team success and operational excellence.

Key Responsibilities:

Leadership & Oversight

• Serve as the LMA (Lead, Manage, and hold Accountable) for the administrative team in alignment with direction from the Admin Manager.
• Coordinate scheduling, time-off requests, and general admin coverage.
• Assist in hiring, onboarding, and coaching new admin team members.
• Lead department meetings and serve as a point of contact for day-to-day support and guidance.

Team Support & Collaboration

• Act as a liaison for escalated patient issues received via phone or email, ensuring timely and professional resolutions (behind-the-scenes).
• Provide back-up coverage for all admin roles when needed to ensure seamless operations.

Scheduling & Workflow Auditing

• Regularly audit schedules to ensure alignment with capacity goals and appointment type distribution.
• Monitor and audit Referral Coordinator and Scheduling Coordinators via EMR and phone recordings to ensure accuracy, professionalism, and adherence to process.
• Work with the Admin Manager to implement improvements based on audit findings.

Training & Development

• Create and delegate WorkRamp training content for ongoing development of the admin team.
• Identify training needs and provide recommendations to the Admin Manager for continued staff growth.

Metrics & Accountability

• Assist in tracking and reporting admin team performance metrics including:
• % of consults scheduled
• Delivery and annual appointments completed
• Overall schedule fill rate
• Support the Admin Manager in holding team members accountable to their individual and collective goals.

Project Support

• Complete projects and initiatives as assigned by the Admin Manager or leadership team.

• Minimum of 2 years' experience in a healthcare administrative or operations support role, with prior leadership or training responsibilities preferred; experience in dental or sleep medicine is a plus but not required.
• Strong attention to detail, organization, and time management skills.
• Excellent communication and interpersonal skills, especially in virtual or phone-based environments.
• EMR proficiency and comfort using digital tools and platforms for scheduling, audits, and training.
• A positive, team-oriented attitude with a drive for excellence and accountability.
• This role may require occasional travel, as determined by business needs.

Why Join Sleep Better Austin?

At Sleep Better Austin Treatment, we’re committed to delivering life-changing care for patients while fostering a supportive and high-performing team culture. As part of our admin operations team, you’ll play a key role in supporting our mission—behind the scenes but at the heart of it all.