If you are looking to make an impact by helping others, then Preferred Behavioral Health Group is the place for you! By joining our award-winning team, you will become part of the premier behavioral health organization in New Jersey. PBHG is a dynamic and innovative non-profit organization that was proudly named one of "THE BEST PLACES TO WORK IN NEW JERSEY" for 2024 by NJBIZ! Our mission is to change lives and save lives across the state of New Jersey through a Trauma Informed Care culture.

Our staff is at the core of everything we do. We are dedicated to building a diverse team where employees feel a sense of belonging and are valued for their individual contributions. We encourage staff development and embrace a growth mindset. If you are interested in pursuing an exciting and rewarding career while being part of a recognized “Best Place to Work”, please submit your resume today for consideration!

Job Title: Front Desk Lead Receptionist

Program: Outpatient Adult Services

Location: 700 Airport Road, Lakewood New Jersey

Position Type: Full Time

Job Description/Summary

The Front Desk Lead has great interpersonal skills and models exceptional delivery of first impressions with a trauma informed approach. The Front Desk Lead possesses an understanding of how quality frontend operations integrates with billing and clinical, with the support of IT, Facilities, and Quality and Compliance.

Responsibilities

• Responsible for maintaining a professional environment, i.e. office free of clutter and delivery boxes, and ensuring all PHI is protected.
• Manages office equipment, and works with IT and Facilities departments to address any equipment or building issues.
• Inventories office supplies and orders through the agency purchasing system.
• Monitors the flow of incoming calls and addresses barriers to excellent client care.
• Develops a reliable schedule and workflow for appointment reminders, confirmations, and cancellation backfill.
• Works directly with Medical Support Staff to address all client needs.
• Follows proper office/building opening and closure procedures and ensures covering staff is trained on same.
• Directs support staff to assist clinical staff with administrative needs.
• Collaborates with Leaders and Staff in Substance User Services to support the integration of building functions.
• Ensures that staff schedules/office space assignment board is up to date.
• Organizes and maintains phone lists and weather/disaster communication chains.
• Work closely with the Billing Department to design, evaluate, and implement billing processes and front desk system improvements related to revenue collection.

Qualifications

• Experience: Minimum of one-year behavioral health office experience required.
• Education: HS Diploma or Equivalent, higher education a plus.

Competencies:

• Maintains appropriate boundaries and displays professionalism when interacting with clients, families, staff, pharmacy, and any other visitors to PBHG.

• Excellent organizational and problem-solving skills.

• Demonstrates the ability to follow policies and procedures as outlined in the HR Manual and Employee Handbook.

• Demonstrates familiarity with organizational policy and procedure.

Comprehensive Benefits Package:

o Medical and Dental Insurance

o 403(b) Retirement Plan

o Paid Time Off and Paid Holidays

o Disability and Life Insurance

o Employee Assistance Program

o Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insurance

o Training opportunities

o Employee Referral Bonus program

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