Team Lead

OmniCall Data Solutions

Are you ready to play a vital role in ensuring the voices of the American people are heard? OmniCall Data Solutions, a leading data collection company in North America, is seeking a motivated and experienced Full-Time Team Lead for our Call Center at our Houston location.

Our focus is on quality data collection for market research and public policy studies. This role involves no sales; you will be coaching agents who conduct intelligent, professional outbound calls to gather information using surveys.

We offer paid training and now accept Pay Cards as an additional payment option. Apply today to secure an interview!

Job Summary:

The Team Lead is responsible for the daily supervision, motivation, coaching, and professional development of a team of Call Center Agents.

Key Duties and Responsibilities:

• Provide daily direction and clear communication to team members.

• Monitor and supervise the performance of the outbound call center team.

• Cultivate the professional growth of team members from the hiring phase through separation.

• Deliver consistent performance feedback and coaching.

• Administer necessary disciplinary action.

• Continually assess and propose improvements to processes and methods.

Required Qualifications and Skills:

• Exceptional ability to communicate professionally and effectively.

• Strong capacity for leading by example.

• Proven ability to heavily multitask and work under pressure.

• High attention to detail while managing multiple tasks.

Compensation & Schedule:

• Pay: $17.50 per hour

• Job Type: Full-time

• Schedule: 8-hour shifts, including day, evening, and weekends as needed.

• Benefits: Paid time off.

• Payment: Paid weekly on Friday.

Work Location:

• In-person at 6100 Hillcroft Ave, Houston, TX 77081.

• Office setting with an air-conditioned environment.

Work Perks:

• Free parking and easy building access.

• Close proximity to public transportation.