Working Housekeeping Supervisor

Job Title:

Working Housekeeping Supervisor

Company Job Code:

Customer Location

FLSA Status:

Non-Exempt

Division/Department

Operations/Customer Location

EEO Code:

Reports to:

Site Manager

Last Revision Date:

January 6, 2023

SUMMARY

The Working Housekeeping (HK) Supervisor is responsible for managing and supporting the work activities of the cleaning personnel; i.e. keeping the building in clean and orderly condition. This role is responsible for knowing the facility’s cleaning requirements and to direct hourly cleaning personnel to achieve them cost-efficiently. This operation will take place during normal working hours; housekeepers that report this position will work a shift that is after normal working hours (as appropriate); all hours of work can change as required by the needs of the facility. This Position reports to the Site Manager.

PRIMARY RESPONSIBILITIES

• Interface with tenant(s) on facility issues as required.
  • Interface with Client representatives and the Site Manager on items affecting tenants and the facility.
  • Act as backup/fill-in for any other facility staff (as needed).
  • Manage specific tasks assigned by the Customer Leadership and Site Manager.
• Supervise, coordinate, and perform the activities of work force & personnel related to all Housekeeping responsibilities; including but not limited to routine cleaning activities, restrooms, offices, common area cleaning, cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish, etc.
  • Responsible for successful operations of the housekeeping & cleaning functions.
  • Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. Coordinate and dispatch assignment of Housekeeping personnel and resources.
  • Inspect work performed to ensure cleaning standards are being met. Monitor employees’ work levels and review work performance. Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
  • Support and implement as necessary safety tools such as "Take 2", Pre Task Plans, Safe Operating Practices, Safety Observation Tours and Incident Investigations.
  • Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or health and safety rules.
  • Arrange for worker training in safety, repair, and techniques; operational procedures; and equipment use. Also develops and evaluates Housekeeping employees.
• Assist development and manage the cleaning operation plan (Frequencies, Methods, Equipment, Tools, Materials needed).
  • Know the site’s cleaning requirements (Area, Conditions, Occupant usage factors, Standards of cleanliness).
  • Establish daily cleaning schedules for hourly personnel, covering routine and special project operations.
  • Maintain inventories of cleaning materials (supplies, equipment, chemicals, etc.) required at the site.
  • Establish performance improvement targets for specific cleaning operations at the site and make targets visible for all.
• Review all Customer Work Requests, several times a day. Interface with the customer to ensure that the scope of work is clearly understood. Prioritize and schedule the work. Follow up with the Customer when the work is complete to ensure customer satisfaction.
• Responsible for work place organization (WPO) being in place within areas of responsibility / assignment. (key point: expected to lead by example)
• Conduct and Support all cleaning operations… per assignment. This position will have a daily cleaning route to maintain. Cleaning duties may include but are not limited to:
  • Servicing, cleaning, and supplying restrooms; Gathering and emptying trash; Cleaning building floors by sweeping, mopping, scrubbing, or vacuuming; Strip, seal, finish and polish floors (as required); Follow procedures for the safe use of chemicals and power equipment; Clean windows, glass partitions, and mirrors; Notify managers concerning the need for major repairs or additions to building operating systems.

ADDITIONAL RESPONSIBILITIES

• · As assigned

KNOWLEDGE AND SKILL REQUIREMENTS

• · Focus on a safe work environment
• · Available 24/7 to deal with issues that may occur outside of regular work hours
• · Sound judgement and decision making – Consider the relative costs and benefits of potential actions to choose the most appropriate decisions
• · Attention to detail and communication
• · Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• · Active listener – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• · Oral and written comprehension
• · Organization

WORK STYLES

• · Integrity – Job requires being honest and ethical.
• · Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction.
• · Initiative – Job requires a willingness to take on responsibilities and challenges.
• · Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• · Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• · Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• · Independence – Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• · Persistence – Job requires persistence in the face of obstacles.
• · Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• · Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.