Cold bay Station Manager

Reports to Anchorage Station Manager

Qualifications:
•2 years of Customer Service in a Part 121 environment, at least 1 year of Management experience.
•Ability to perform all duties and physical demands of above and below wing. Lift bags up to 50 lbs.
•Experience training agents.
•Technology savvy. Experience with reservation system preferred.
•Exceptional ability to multitask and handle challenging situations with Professionalism and Tact.
•Valid Driver’s License and ability to successfully pass DOT drug and background check.
Responsibilities:
This position reports to the Anchorage Station Manager.
•Report daily for onsite tasks and management of Team. Hours may vary from 5am-8pm Monday to Sunday based on need and staffing.
•Work closely with the Director of Operations to ensure compliance with company policies.
•Participate and train in all areas of station operations. (Ticket counter/Ramp/Cargo).
•Supervise and develop all Ground Operations Team members and contract employees (if applicable).
•Promote Safety in all areas of the workplace.
•Demonstrate customer service in line with company core values.
•Be familiar with local airport, state and federal regulations.
•Serve as secondary point of contact for FAA and TSA auditors and inspectors.
•Assist Training Department with required record keeping and recurrent training items for Ground Operations Team Members.
•Complete daily Manager assignments such as daily station sales, employee time keeping.
•Waive miscellaneous ticketing charges i.e. bag fees, change fee.
•Manage late arrival/mis-loaded baggage for guests.
•Actively correct and document corrective action and discipline of team members.
•Promote safe practices and encourage reporting of safety concerns. Review corrective actions from the Safety Department.
•Coordinate with People Department regarding the hiring, performance improvement and termination.
•Report safety hazards concerns, hazards, incidents and accidents as required by company policy.
•Assist with communication of aircraft servicing companies at gate. To include deicing, fueling and other necessary services.
•Make decisions that ensure policy and procedures and/or security are being followed.
•Other duties that are assigned.

Why Join Us:
•Stable, rapidly growing company with competitive pay.
•Opportunities for career growth and advancement.
•Positive, professional, and supportive team culture.
•Full-time employees receive a comprehensive benefits package, including:
•Medical, dental, and vision insurance.
•Supplemental benefits (life insurance, accidental death and dismemberment, short term disability, long term disability, cancer insurance, hospital indemnity, accident insurance).
•Company HSA contributions.
•Competitive PTO plan.
•401(k) with company match.
•MYIDTravel flight perks.
•Fedex discounts.

Join a stable, rapidly growing company with top-tier pay and real opportunities for career advancement.
Be part of an exciting, fast-paced environment where you’ll face rewarding challenges and help build something from the ground up.
Work with people you’ll genuinely enjoy - our team is positive, fun, professional, and highly experienced.