Job Title

Senior Accounts Receivable Manager

Department

Revenue Cycle

Reports to

CAO

Status

Full-Time/Exempt

Senior Accounts Receivable Manager Position Summary

The Senior Accounts Receivable Manager oversees insurance and patient accounts receivable functions, including insurance follow-up, denial management, and Patient Financial Services (PFS). This role is accountable for timely collections, denial resolution, and compliance with payer and regulatory requirements. The Manager drives AR performance through metrics, reporting, staff development, and continuous process improvement.

Senior Accounts Receivable Manager Detailed Responsibilities

• Directly manage and provide leadership to:
• Accounts Receivable Specialists
• Patient Financial Services (PFS) staff
• Supervise daily AR and PFS activities, including:
• Insurance follow-up and collections
• Denial and appeal management
• Underpayment identification and resolution
• Patient balance resolution and financial services workflows
• Monitor payer compliance, contractual expectations, and reimbursement trends.
• Establish AR goals, benchmarks, and performance metrics in collaboration with Revenue Cycle leadership.
• Review daily, weekly, and monthly AR reports to identify risks, trends, and opportunities for improvement.
• Develop and maintain written AR and PFS workflows, escalation paths, and performance standards.
• Conduct QA audits to ensure collection accuracy, regulatory compliance, and adherence to payer rules.
• Partner with billing, coding, and credentialing leadership to resolve root causes impacting AR performance.
• Maintain current knowledge of reimbursement regulations, payer guidelines, and patient financial regulations.
• Ensure compliance with HIPAA and organizational policies.
• Foster effective relationships with internal departments, physicians, and external payers.
• Perform other duties as assigned.

Senior Accounts Receivable Manager Specific Job Knowledge, Skill, and Ability

• General medical terminology, anatomy and physiology knowledge.
• Advanced knowledge of revenue cycle performance and management.
• Extensive knowledge of government guidelines and regulations.
• Skilled in Microsoft Office Applications.
• Creative problem-solving abilities, investigative and analytical skills.
• Ability to multi-task in a fast paced environment with minimal supervision.
• Detail oriented.
• Demonstrates the ability to organize work to ensure all tasks are completed in a timely manner.
• Must be able to communicate calmly, compassionately, and professionally with all external and internal contacts.
• The ability to work effectively with other employees and maintain a cooperative working relationship intra-departmentally and inter-departmentally.
• The demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA).

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Qualifications

Minimum of 5 years of progressive supervisory experience required.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. The employee is frequently required to sit and must be able to remain in a stationary position while performing the essential duties of this position. Inside general air-conditioned, nonhazardous environment only with light background noise.